Vidya Jayakumar
Healthcare Management Professional
Ottawa,ON
Summary
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
Access Healthcare Services Inc.
11.2023 - 02.2025
- Monitor and ensure timely processing of incoming client service requests, and requests for changes or updates to client services within contractual obligations
- Perform preliminary review of referrals for available, suitable staff, in consultation with service coordinators
- Maintain the maximum service referral acceptance rate as per the KPI
- Elevated overall team performance by sharing best practices and cultivating a supportive, collaborative work environment.
- Served as a liaison between clients and service providers, facilitating communication and ensuring timely provision of necessary resources.
- Enhanced client satisfaction by effectively managing intake processes and promptly addressing concerns.
- Established strong relationships with referral sources, enhancing collaboration between organizations to better serve clients.
Interim After Hours Supervisor
ACCESS Healthcare Services
05.2024 - 11.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Supervisor of Coordination
ParaMed Home Health Care
02.2022 - 10.2023
- Ensured strict adherence to established policies, procedures, and industry best practices in all coordination activities undertaken by the organization.
- Streamlined coordination processes by implementing efficient communication strategies and organizational tools.
- Cultivated a high-performance culture within the coordination department by setting clear expectations, providing regular feedback, and recognizing outstanding achievements.
- Fostered cross-departmental collaboration, resulting in improved overall project outcomes.
- Conduct spot audits to ensure patient care is scheduled as required
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assignment Coordinator
Paramed Home Healthcare
12.2020 - 02.2022
- Receive and enter into the computer system new referrals from private or government sources
- Determine if referrals can be accepted based on available staffing resources and input from Supervisors
- Assign appropriate staff to clients needing care based on a variety of factors including times suggested by clients, staff availability and relevant skill sets while considering geographic proximity of clients' residence
- Build a care schedule that supports continuity of care
- Respond professionally and courteously to calls and electronic communication from funders, staff, clients, and families
- Document and appropriately report and escalate complaints and incidents related to staff and clients
Administrative Executive
Alpha
03.2018 - 05.2019
- Served as point of contact for matters related to the administration of medico-legal activities of the firm including assistance in managing incoming queries and other day to day operations
- Preparing written reports and processing requests
- Responsible for general administrative duties including ordering supplies and maintaining records
Operations Co Ordinator
Aster DM Healthcare
02.2016 - 10.2018
- Managing day-to-day OP activities, establishing priorities, trouble shooting, patient scheduling
- Responds to patient enquiries and concerns and ensures appropriate action is taken
- Handling queries concerning billing and payment and redirect them to the accounting department
- Understanding about the health and safety policies and procedures
- Managing the operations of IP areas and Labour room
- Effectively communicating and contacting with the doctors, nurses, care coordinators, medical and billing departments to improve patient care
- Maintaining monthly statistics of clinical and quality indicators for quality improvement adhering to guidelines
- Organizing and conducting community outreach programs
Education
Post Graduate Diploma - Retirement Communities Management
Algonquin College
Ottawa, ON 05.2001 -
MBA - Hospital Administration
AMRITA INSTITUTE OF MEDICAL SCIENCES
KERALA, INDIA 05.2001 -
Bachelor of Science - Physics
MAHATMA GANDHI UNIVERSITY
KERALA, INDIA 05.2001 -
Skills
Follow-up skills
Patient scheduling
Teamwork and collaboration
Customer service management
Microsoft office
Problem-solving
Excellent communication
Decision-making
Operations management
Multitasking Abilities
Timeline
Interim After Hours Supervisor
ACCESS Healthcare Services
05.2024 - 11.2024
Intake Coordinator
Access Healthcare Services Inc.
11.2023 - 02.2025
Supervisor of Coordination
ParaMed Home Health Care
02.2022 - 10.2023
Assignment Coordinator
Paramed Home Healthcare
12.2020 - 02.2022
Administrative Executive
Alpha
03.2018 - 05.2019
Operations Co Ordinator
Aster DM Healthcare
02.2016 - 10.2018
Post Graduate Diploma - Retirement Communities Management
Algonquin College
05.2001 -
MBA - Hospital Administration
AMRITA INSTITUTE OF MEDICAL SCIENCES
05.2001 -
Bachelor of Science - Physics
MAHATMA GANDHI UNIVERSITY
05.2001 -