ViditKumar Patel
Calgary,Canada
Summary
Dynamic Operations Manager with a proven track record at FedEx Freight, excelling in strategic planning and team leadership. Adept at enhancing operational efficiency and fostering a positive work environment. Skilled in inventory management and employee training, I am committed to driving performance improvements and delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Operations Manager
FedEx Freight
Calgary, Alberta
08.2024 - Current
- Ensure that freight operations run smoothly, including loading, unloading, sorting, and dispatching shipments.
- Monitor key performance indicators (KPIs) such as delivery time, productivity, and efficiency, and develop strategies to improve performance.
- Conduct performance reviews, provide constructive feedback, and address any performance or behavioral issues.
- Regularly inspect the facility and operations for safety hazards, ensuring that equipment and operations are compliant with safety standards.
- Work with customer service teams to resolve issues related to shipments, deliveries, or damages, ensuring a positive customer experience.
- Maintain control of inventory, ensuring that equipment and resources are properly stocked and available for operations.
- Report to higher-level managers or directors on performance, challenges, and improvements within the freight operations.
Operations Manager
FedEx Ground
07.2021 - 08.2024
- Responsible for ensuring safe and efficient package sortation through the management of supervisors and Package Handlers.
- The Operations Manager is also responsible for administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations.
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily reports.
- Plans, organizes, staffs, directs and controls the day-to-day operations of the hub
- Investigates, resolves and/or escalates customer service issues, as appropriate.
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
Package Handler
FedEx Ground
04.2020 - 07.2020
- Responsible for warehouse duties including: the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc.
Education
Master’s - Supply chain management
CDI College
Montreal, QC, Canada03-2022
Bachelors - Business Administration
GLS (Gujarat Law Society) University
Ahmedabad, Gujarat, India07.2019
Skills
- Inventory Management
- Strategic Planning
- Leadership
- Communication
- Employee Training
- Management
- Operations Management
- Team Leadership
- Project Management
- Client oriented
- Time Management
- Organized
- Creative
- Motivated
- Determined
- Detail oriented
- Fast learner
- Friendly
- Positive
- Team player
Timeline
Operations Manager
FedEx Freight
08.2024 - Current
Operations Manager
FedEx Ground
07.2021 - 08.2024
Package Handler
FedEx Ground
04.2020 - 07.2020
Master’s - Supply chain management
CDI College
Bachelors - Business Administration
GLS (Gujarat Law Society) University
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