Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/Operator
Dragonfly Inc.
Saskatoon, Saskatchewan
01.2023 - Current
Surpass customer expectations by delivering outstanding service and punctual package distribution.
following traffic laws and ensuring timely deliveries
ensuring packages are secure and items are preserved
upkeep of vehicle to ensure service excellence
maintaining exceptional work ethics to guarantee compliance with contractual agreements
engaging with customers daily and cultivating customer relationships
Kitchen Supervisor
Travelodge
Saskatoon, SK
06.2019 - 01.2023
Coached staff on strategies to enhance performance.
Monitored the kitchen area and staff to maintain safety and establish proper food-handling techniques.
Planned menus while taking into account special dietary requirements.
Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
Created daily, weekly, and monthly work schedules for kitchen staff.
Supervised a team of employees, maintaining a positive and productive atmosphere to enhance the employee experience.
Observed food safety and sanitation protocols to reduce germ spread.
Assisted with menu planning, budgeting, and cost control processes in the kitchen.
Guided junior chefs on complex cooking techniques.
Managed payroll operations for the kitchen team.
Designed menu and managed on-time food service for large banquet events.
Kitchen Supervisor
Sheraton Cavalier
Saskatoon, SK
05.2020 - 09.2022
Prepared a variety of foods according to exact instructions and recipe specifications.
Checked finished plates before they were served to guests, making sure all components met quality standards.
Prepped foods for dishes, including roasted, sautéed, fried, and baked items.
Supervised kitchen food preparation in demanding, high-volume environments.
Determined schedules and staff requirements are necessary to prepare and plate food.
Streamlined kitchen processes to shorten wait times and serve additional guests.
Monitored food preparation techniques to ensure that high-quality products were served consistently.
Maintained accurate records of stock levels, and ordered new ingredients when needed.
Trained kitchen workers on culinary techniques.
Responded quickly and efficiently to any customer complaints regarding food quality or service.
designing improved processes for food preparation and increasing operational efficiency
Line Cook
Ricky's All Day Grill
Saskatoon, SK
10.2018 - 05.2019
Ensured compliance with health and safety regulations in the kitchen and dining areas.
Prepared variety of foods according to exact instructions and recipe specifications.
Prepped garnishes to reduce wait times during lunch and dinner rush.
Set up workstations with needed ingredients, utensils and cooking equipment.
Monitored product freshness and rotation dates to maintain quality assurance standards.
Developed strategies to enhance food-presentation aspects of catering and retail environments.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
Shift Supervisor
Dominos
Saskatoon, Saskatchewan
07.2018 - 02.2019
Checked the temperature of ovens before use to ensure optimal cooking temperatures.
Measured ingredients accurately using measuring cups or scales.
Rotated stock items so that the oldest product was used first.
Organized storage areas for unused ingredients or supplies.
Stocked shelves with necessary ingredients for making pizzas.
Set up work stations prior to opening to minimize prep time.
Followed specific methods for food preparation and proper portioning.
Ensured employees prepared food according to specifications.
Coached new employees regarding the implementation of standard operating procedures.
Management Trainee
Hyatt Regency
New Delhi , India
02.2018 - 07.2018
Collaborated with senior management to ensure successful implementation of projects.
Promoted safe working conditions by monitoring safety procedures and equipment.
Developed effective training plans for new hires.
Resolved problems or concerns to satisfaction of involved parties.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Received, organized and rotated paper goods and food ingredients.
Developed innovative recipes that incorporated fresh ingredients while staying within budgetary constraints.
Inspected dining and serving areas for cleanliness and proper setup.
Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
Area Manager
Reliance Smart Superstore
Jaipur, India
02.2017 - 11.2017
Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
Streamlined operational efficiencies by successfully hiring top talent driving productivity.
Tracked sales data and identified trends in order to adjust pricing accordingly.
Developed and implemented store policies and procedures to ensure customer satisfaction.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Maintained cleanliness of store by delegating tasks to the cleaning crew.
Analyzed financial records to identify areas of improvement within the store.
Ordered supplies as needed while staying within budget parameters.
Formed and sustained strategic relationships with clients.
Store Manager
Krishna Super Marche 37(Grocery Store)
Jaipur, India
03.2016 - 01.2017
Reviewed completed work to verify consistency, quality, and conformance.
Delegated work to staff, setting priorities and goals.
Developed and implemented strategies to increase customer service levels.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Managed schedules, customer service, and project planning.
Analyzed sales data to identify trends and opportunities for increased profitability.
Resolved customer complaints efficiently.
Suggested additional items for every customer to increase sales.
Maintained accurate inventory records and tracked stock levels.
Implemented cost-saving measures to reduce operating expenses.
Assessing inventory and stock levels and placing inventory orders.
Assistant Manager
Reliance Smart Bazar
Jaipur , India
03.2014 - 02.2016
Assigned work and monitored the performance of project personnel.
Maximized profit by coordinating efficient team workflows, minimizing waste, and controlling shrinkage.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Inspected store premises regularly for cleanliness, safety hazards, and pest infestations.
Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Developed training programs for new employees on safety protocols, customer service practices.
Led by example and took responsibility for all actions, driving a culture of performance excellence.
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Monitored stock levels, placed orders for new inventory, and organized store shelves.
Created and managed budgets for travel, training, and team-building activities.
Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
performing inventory inspections to uphold quality benchmarks
Used filing systems to improve document management and organization.
Gathered and sorted data for reports and files.
Reviewed and approved vendor invoices.
Management Trainee
Reliance Fresh
Jaipur, India
03.2014 - 08.2014
Acquired foundational knowledge of industry procedures.
Collaborated with senior management to ensure the successful implementation of projects.
Monitored inventory levels and assisted in supply chain management activities.
Assisted in payroll activities.
Enhanced leadership abilities through training and hands-on task completion.
Shadowed managers to gain understanding of organizational expectations and management techniques.
Assisted in the development of sales strategies and customer retention plans.
Engaged in customer service initiatives to improve client satisfaction levels.
Participated in team meetings to discuss project progress and challenges.
Cashier
Big Bazar
New Delhi, India
06.2013 - 01.2014
Answered customers' questions and provided information on store procedures or policies.
Operated cash register or POS system to receive payment by cash, check and credit card.
Greeted customers promptly and responded to questions.
Trained new team members in cash register operation, stock procedures, and customer services.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Processed returns and exchanges of merchandise in accordance with store policies.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Counted and balanced cashier drawers.
Issued receipts, refunds, credits or change due to customers.
Education
Food And Nutrition Management Diploma -
Saskatchewan Polytechnic
Saskatoon, SK
05-2020
B.Sc in Hotel And Hospitality Administration - Hospitality Administration And Management
Institute of Hotel Management
Jaipur, India
04-2018
High School Diploma -
Montfort School
New Delhi, India
06-2012
Skills
Inventory management
Customer service
Team building
Financial analysis
Vendor relations
Supply chain management
Staff training
Food safety
Menu planning
Quality assurance
Time management
Community engagement
Store maintenance
Business administration
Brand strategy planning
Marketing
Sales management
Market trend awareness
Culinary techniques
Team leadership
Recipe development
Quality control
Certification
Food Safe Level 1
Food Safe Level 2
WHMIS
Serve it Right
First Aid
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Accomplishments
Honor Award for Boy Scout by Governor of New Delhi, India
Honor Award for Boy Scout by President of India
References
References available upon request.
Timeline
Owner/Operator
Dragonfly Inc.
01.2023 - Current
Kitchen Supervisor
Sheraton Cavalier
05.2020 - 09.2022
Kitchen Supervisor
Travelodge
06.2019 - 01.2023
Line Cook
Ricky's All Day Grill
10.2018 - 05.2019
Shift Supervisor
Dominos
07.2018 - 02.2019
Management Trainee
Hyatt Regency
02.2018 - 07.2018
Area Manager
Reliance Smart Superstore
02.2017 - 11.2017
Store Manager
Krishna Super Marche 37(Grocery Store)
03.2016 - 01.2017
Assistant Manager
Reliance Smart Bazar
03.2014 - 02.2016
Management Trainee
Reliance Fresh
03.2014 - 08.2014
Cashier
Big Bazar
06.2013 - 01.2014
Food And Nutrition Management Diploma -
Saskatchewan Polytechnic
B.Sc in Hotel And Hospitality Administration - Hospitality Administration And Management