Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
Vidhi suthar
Kitchener,ON
Summary
Overview
4
years of professional experience
Work History
TD Bank
Customer Service Representative
06.2022 - 07.2022
Job overview
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Subway
Customer Service Cashier
10.2021 - 05.2022
Job overview
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
Unity Enterprise
Customer Service Supervisor
03.2018 - 04.2020
Job overview
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Completed bi-weekly payroll for 20 employees.
Education
Cegep De La GaspesieMontreal, QC
P.G from Software Testing
05-2020
University Overview
GTUIndia
Bachelor of Science from Computer Engineering
05-2018
University Overview
Skills
- Complaint resolution
- Account updating
- Call management
- Decision-making
- Computer proficiency
- CRM software
- Quality assurance controls
- Dispute resolution
- Relationship building
Languages
English
Full Professional
Timeline
Customer Service Representative
TD Bank
06.2022 - 07.2022
Customer Service Cashier
Subway
10.2021 - 05.2022
Customer Service Supervisor
Unity Enterprise
03.2018 - 04.2020
Cegep De La Gaspesie
P.G from Software Testing
GTU
Bachelor of Science from Computer Engineering
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