Vidhi Soni
North York,ON
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Services Supervisor
Granite Club
Toronto, ON
03.2024 - Current
- Ensured safe and efficient running of Club operations
- Conducted daily shift debriefs with staff and set “Granite Gold” expectations.
- Maintained meticulous organization and distribution of electronic files related to all Member Services matters including but not limited to infraction/incident, accident reports and reciprocal program
- Provided assistance where senior levels of supervision are unavailable or in challenging situations that demanded immediate action
- Worked on various independent and collaboration project including but not limited to floor plan creations, fixed capital inventory and standards video and powerpoint
- Actively attended and contributed to Member Services Management meetings, engaging and participating to contribute valuable insights and strategies
Member Services Night Supervisor
Granite Club
North York, ON
02.2022 - Current
- Conducted security patrols of the Club premises and provided access control to Staff, Contractors and deliveries
- Led emergency response to all emergency situations including but not limited to Fire, Medical and Power Outage
- Supervised overnight Club operations and provided support to Staff and Contractors
- Trained and supervised new staff on member service policies and procedures
- Ensured compliance with all overnight policies and procedures and reported all deficiencies
- Investigated and completed all Accident, Infraction and Incident reports.
Member Service Associate
Granite Club
North York, ON
02.2022 - Current
- Ensured compliance and enforced all House Rules and policies
- Assisted with all switchboard operations as well as provided utmost standard of service on the floor
- Acted as the first responder to all Medical and building security emergencies
- Logged all Lost and Found items and assisted Members with queries
- Completed work orders for deficiencies throughout the Club as required using Angus
- Maintained all private Member records on Northstar and used confidential information when required for Member assistance
- Provided Members with Letters of Introduction to Reciprocal Clubs and processed all incoming Members from Reciprocal Clubs around the Globe.
Granite Greeter
Granite Club
North York, ON
12.2021 - 02.2022
- Acting as the first point of contact for the Club and checking Members and Guests into the Club
- Greeting incoming guests and members to assess needs and verifying vaccine passports when necessary
- Maintaining daily Member and Staff check-in record
- Managing guest expectations by relaying information regarding hours, wait times and specials
- Offering customer support by directing members to designated locations and connecting with specific personnel
- Encouraging Members to fill up the daily screening app and carrying out smooth check-in operations
Education
Diploma In Special Events Planning -
Centennial College- SHTCA
TorontoSkills
- Member Relations
- Computer literacy
- Critical thinking
- Decision making
Certification
- First Aid-CPR
- Smart Serve
- Traincan Food Handlers
- Security License
- Neurodiversity in Workplace
Volunteer Experience
Bar And Beverage Stage Volunteer, Restaurants Canada, Toronto, ON, 03/2020, 03/2020
Timeline
Member Services Supervisor
Granite Club
03.2024 - Current
Member Services Night Supervisor
Granite Club
02.2022 - Current
Member Service Associate
Granite Club
02.2022 - Current
Granite Greeter
Granite Club
12.2021 - 02.2022
Diploma In Special Events Planning -
Centennial College- SHTCA