Vidhi Sharma
Kitchener
Summary
Motivated and customer-focused professional with 3 years of experience in customer service, technical support, and sales. Adept at resolving issues, providing exceptional service, and driving sales in a fast-paced environment. Seeking to leverage my skills in communication, problem-solving, and sales expertise to contribute to a dynamic team.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
07.2023 - 08.2024
- Handled customer inquiries via phone, email, and chat, providing timely and accurate information regarding product/service features, billing, and troubleshooting.
- Processed orders, returns, and exchanges while maintaining a high level of accuracy and customer satisfaction.
- Resolved customer complaints and escalated issues when necessary, ensuring positive customer experiences.
- Worked closely with other departments to ensure quick resolution of technical or product-related issues.
- Received recognition for handling high-volume calls while maintaining exceptional service standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Representative
Gatestone & Co
01.2022 - 07.2023
- Provide technical support for Internet / Tv services via phone, email, and live chat, handling over 25 cases per day.
- Troubleshoot hardware and software issues, including operating system errors, connectivity problems, and device malfunctions.
- Guide customers through the setup and configuration of software and hardware.
- Collaborate with engineering and development teams to identify and resolve recurring technical issues.
- Document common issues and solutions in a knowledge base for both customers and support team members.
- Maintain customer satisfaction by offering timely resolutions, offering follow-up assistance as needed.
Sales Associate
Carter's
02.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Diploma - Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener01-2019
Bachelor of Commerce - Commerce
Doon University
Dehradun, India05-2017
Skills
- Technical Support: Hardware/software troubleshooting, network configurations, product setup
- Customer Service: Problem-solving, effective communication, conflict resolution
- Communication: Clear, concise, and empathetic verbal and written communication
- Remote Support: Remote desktop assistance, VPN troubleshooting, software installations
- Problem-Solving: Identify issues, provide solutions, and ensure customer satisfaction
- Time Management: Multitasking, managing multiple cases simultaneously
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Concentrix
07.2023 - 08.2024
Technical Support Representative
Gatestone & Co
01.2022 - 07.2023
Sales Associate
Carter's
02.2021 - 12.2021
Diploma - Business
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Commerce
Doon University
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