Vidhi Sevak
Grandpere ,AB
Summary
Responsible, thorough medical laboratory assistant with patient care background seeks to expand on current skill set and pursue opportunities for advancement with a respected, innovative healthcare company where exceptional customer service, attention to detail, and maintaining timely, accurate results is the standard.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Om India Food Center
2022.09 - 2024.05
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Focusing on team communication by participating in weekly team meetings as a team member, resulting in a 30% weekly decline in damages and thereby increased productivity.
- Managed Occupational Health and Safety protocols, ensuring a safe and Healthy environment for both team members and customers.
Medical Laboratory Assistant
CIMS Hospital
2021.02 - 2022.02
- Ensuring specimens are acceptable for testing and preparing specimens for analysis.
- Perform precise, effective phlebotomy on a wide demographic of patients.
- Provide excellent customer service to phone-based inquiries for lab test results, add-on requests, and appointment scheduling.
- Entering manual orders on specimens from outside facilities.
- Tracking specimens to and from sister facilities, confirm that specimens are prepared properly for testing at reference laboratory.
- Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Assisted with laboratory research projects to advance knowledge and discovery in healthcare.
- Operated wide range of laboratory equipment and instruments to complete analysis.
Education
Advanced Diploma - Biotechnology
Centennial College of Applied Arts And Technology
Scarborough, ON04.2024
Bachelor of Science - Chemistry
Gujarat University
Gujarat,India 06.2018
Skills
- Specimen preparation and cataloging
- Phlebotomy
- Medical terminology
- Manual order entry
- HIPAA
- Electronic medical records
Multi-line Phone
Sterile Procedures
Outpatient ordering systems
Appointment Management
Certification
- phlebotomy
Timeline
Cashier
Om India Food Center
2022.09 - 2024.05
Medical Laboratory Assistant
CIMS Hospital
2021.02 - 2022.02
Advanced Diploma - Biotechnology
Centennial College of Applied Arts And Technology
Bachelor of Science - Chemistry
Gujarat University
- phlebotomy
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