Summary
Overview
Work History
Education
Skills
Languages
reference
Timeline
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Vidhi Rathod

Halifax,NS

Summary

Dedicated and hard-working healthcare student with quick learning abilities. seeking a full-time job to get a chance to work in a fast-growing working environment.

Overview

2
2
years of professional experience

Work History

Crew Member

M.V. Osprey
09.2023 - Current
  • Collaborated with a team to efficiently organize and separate boxes with distinct barcodes in a fast-paced crab warehouse environment.
  • Utilized problem-solving skills to address any discrepancies in barcode identification, contributing to the overall accuracy of inventory management.
  • Demonstrated strong teamwork by actively participating in group tasks and supporting colleagues in achieving daily targets.
  • Responsible for the precise wrapping of separated boxes, ensuring the integrity of the packaging and safeguarding the contents during transportation.

Call Center Team Lead

Myntra
08.2022 - 08.2023
  • Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
  • Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
  • Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.

Customer Service Representative

Vodafone Idea
01.2022 - 06.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.

Education

Post-Baccalaureate Diploma - Health Care Management

Cape Breton University
Sydney, NS
09.2023

Bachelor of Engineering - Biomedical Engineering

L.D. College of Engineering
India
06.2022

Skills

  • Quality Control Checks
  • Problem-Solving
  • Customer Engagement
  • Clear Communication

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

reference

Marline Baidya

Concentrix Employee ID: 102340475

Contact: 902 250 0163

Timeline

Crew Member

M.V. Osprey
09.2023 - Current

Call Center Team Lead

Myntra
08.2022 - 08.2023

Customer Service Representative

Vodafone Idea
01.2022 - 06.2022

Post-Baccalaureate Diploma - Health Care Management

Cape Breton University

Bachelor of Engineering - Biomedical Engineering

L.D. College of Engineering

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Vidhi Rathod