Vidhi Patel
Cambridge,ON
Summary
Dynamic professional with extensive experience in customer service, sales, and technical support. Proven ability to resolve client issues, enhance customer satisfaction, and prevent account losses. Expertise in CRM management and relationship building, complemented by strong problem-solving skills and technical troubleshooting. Multilingual communicator with a focus on long-term client retention and business growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart Canada
Cambridge, Ontario
11.2023 - Current
- Prevented key account losses by researching discrepancies and correcting problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Technical Support Representative
Foundever
Toronto, Ontario
09.2023 - 10.2024
- Delivered remote technical support for internet connectivity, router setups, VoIP services, and cable issues for high-volume customers.
- Diagnosed and resolved approximately 85% of issues on first contact using internal tools.
- Maintained detailed logs of customer issues and resolutions in CRM systems to ensure accurate reporting.
- Educated customers on upgraded service options, achieving 15% upsell conversion rate.
- Trained new hires on best practices for troubleshooting and customer communication protocols.
- Received Customer Care Excellence Award (2024) for outstanding customer feedback.
Customer Service Representative & Sales Associate
Mahindra Automotive Showroom
Mehsana, Gujarat, India
07.2022 - 07.2023
- Assisted customers with vehicle selection and product information.
- Collaborated with the finance team to facilitate customer loan applications.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Organized promotional events to increase brand awareness within the community.
Education
Diploma in Business - International Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2025
High School Diploma -
Vardhman Vidyalaya
Mehsana03-2021
Skills
- Technical Troubleshooting & Remote Support (internet, routers, VoIP, cable)
- CRM Tools (Zendesk, Freshdesk)
- Sales strategy development & closing techniques
- Multilingual communication (English, Hindi, Gujarati)
- Cold calling & revenue generation
- Customer satisfaction focus & active listening
- Microsoft Word & Excel proficiency
- Training & mentoring new hires
Timeline
Customer Service Representative
Walmart Canada
11.2023 - Current
Technical Support Representative
Foundever
09.2023 - 10.2024
Customer Service Representative & Sales Associate
Mahindra Automotive Showroom
07.2022 - 07.2023
Diploma in Business - International Business
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Vardhman Vidyalaya
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