VIDHI PATEL
Stittsville,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Technical Support Engineer
Checkpoint Software Technology
11.2022 - Current
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Delivered Tier-3 support and SME input to internal and external customers.
- Streamlined helpdesk response times, implementing new ticketing system that prioritized urgent queries.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
MANAGER
Subway restaurant
11.2017 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Increased speed of service through effective multitasking and time management skills.
- Kept workplace clean and organized in line with restaurant policies.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
TEST OPERATOR, DEBUG TECHNICIAN
Sanmina
08.2018 - 10.2019
ENGINEER
Komoline Aerospace Ltd
09.2015 - 11.2016
Education
Cyber Security
Willis College of Business,Technology & Healthcare
Ottawa, ON08-2022
Bachelor of Science - Electrical, Electronics And Communications Engineering
Government Engineering Collage
Modasa ,Gujarat06-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
Languages
English
Elementary
Hindi
Elementary
Timeline
Technical Support Engineer
Checkpoint Software Technology
11.2022 - Current
TEST OPERATOR, DEBUG TECHNICIAN
Sanmina
08.2018 - 10.2019
MANAGER
Subway restaurant
11.2017 - 10.2022
ENGINEER
Komoline Aerospace Ltd
09.2015 - 11.2016
Cyber Security
Willis College of Business,Technology & Healthcare
Bachelor of Science - Electrical, Electronics And Communications Engineering
Government Engineering Collage
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