Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VIDHI PATEL

Toronto,Ontario

Summary

Analytical and results-oriented Business Analyst with a track record of translating business needs into data-driven insights. Skilled in data collection, integration, and analysis, with proficiency in SQL, Salesforce CRM and Power BI. Seeking to leverage expertise in data modeling and visualization to drive strategic decision-making.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst

FCW Technologies
09.2020 - 12.2024
  • Facilitated in-depth requirements gathering sessions with over 100 stakeholders, including engineers, product managers, senior leaders and manufacturing teams, leading to an 11% enhancement in product quality
  • Participated in the implementation of salesforce CRM software for managing 1200+ clients with focus on sales and service cloud, improving sales productivity
  • Utilized data analysis techniques (Power BI) to create custom reports and dashboards to provide real-time insights into sales performance and identify trends, enabling data-driven decision-making and reducing project cycle time
  • Collaborated with 150+ stakeholders to identify business needs and implemented custom fields, page layouts, validation rules, sandbox, process builder, and workflows, improving user experience in salesforce CRM by 25%
  • Demonstrated ability to handle multiple priorities in a fast-paced environment, delivering value to the organization.
  • Identify change or areas for process improvement, recommend areas for creating efficiencies, access impact of change, document procedure, and ensure recommendation is followed.

Research Intern

Indian Space Research Organisation
07.2019 - 07.2020
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations
  • Collaborated with research teams to develop project plans aligned with target timescales
  • Collaborated with 15+ researchers and scientists to design and execute experiments.

Business Control Analyst

TiViAa LLC
04.2018 - 05.2019
  • Managed client relationships by addressing inquiries and resolving issues in a timely manner
  • Conducted research on industry trends, best practices, customer preferences and competitor analysis
  • Documented business processes and performed cost analysis on potential projects.

Education

Master of Science - Electronics And Computer Engineering Technology

Nirma University
04.2020

Bachelor of Science - Electronic Engineering Technology

Government Engineering College
03.2018

Skills

    Business Process Analysis and Improvement

    Gap Analysis

    Requirement Gathering

    Data Analysis and Visualforce

    System Integration and Process Design,

    Inventory and change Management

    Power BI, JIRA, Confluence and Tableau

    Salesforce CRM

    SOSL and SOQL

    Agile Methodologies

    SQL, Apex and Triggers

Certification

Salesforce Certified Administrator (SCA): ID- 3593809

Salesforce Certified Platform Developer I: ID- 3912372

Timeline

Business Analyst

FCW Technologies
09.2020 - 12.2024

Research Intern

Indian Space Research Organisation
07.2019 - 07.2020

Business Control Analyst

TiViAa LLC
04.2018 - 05.2019

Master of Science - Electronics And Computer Engineering Technology

Nirma University

Bachelor of Science - Electronic Engineering Technology

Government Engineering College

Similar Profiles

CREATE PROFILE
VIDHI PATEL