Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vidhi Patel

Sarnia,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walmart
05.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Sales Associate

Rogers Communications
03.2023 - 05.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Customer Support

Hinduja Global Solutions
06.2022 - 02.2023
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Cultivated strong team environment focused on personal accountability, customer support and business success.
  • Created customer support strategies to increase customer retention.
  • solve routine problems, largely through precedent and referral to general guidelines.

Education

BBA -

Parul University
Vadodara
11.2022

Skills

  • Product Knowledge
  • Communication
  • Active listening
  • Adaptability
  • Time management
  • Multi tasking
  • Complaint Resolution
  • Product Sales
  • Problem-Solving Abilities
  • Service Upselling

Languages

English
Full Professional

Timeline

Customer Service Representative

Walmart
05.2023 - Current

Sales Associate

Rogers Communications
03.2023 - 05.2023

Customer Support

Hinduja Global Solutions
06.2022 - 02.2023

BBA -

Parul University

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Vidhi Patel