Vidhi Panchal

Etobicoke,ON

Summary

Detail-oriented and highly organized administrative professional with over 3 years of experience supporting operations, office administration, and customer service in fast-paced environments. Known for creating a welcoming atmosphere and providing exceptional support to staff, management, and clients. Proficient in organizing office functions, managing documents, coordinating schedules, and maintaining customer satisfaction. Strong communicator with a passion for continuous improvement, ability to multi-task, prioritize, and collaborate effectively to ensure smooth daily operations.

Overview

years of professional experience

Certification

Work History

Customer Service Representative

Masala Blvd

Lakeshore Etobicoke

06.2022 - Current

Provided exceptional customer service by greeting and engaging with clients, fostering positive relationships, and enhancing the overall customer experience, while maintaining company image
Managed administrative tasks, including inventory management, purchase order processing, and team schedule coordination contributing to smoother day-to-day operations
Monitored performance metrics for 10+ team members, identifying improvement areas and increasing team efficiency by 20%
Generated sales, inventory, and customer feedback reports, helping reduce stock waste by 10% over 6 months
Excelled in multitasking within a fast-paced environment while consistently maintaining 95% customer satisfaction ratings

Office Assistant

Sarao Law Corp

Toronto

10.2023 - 05.2024

Provided clerical and administrative support, ensuring adherence to legal and regulatory standards while managing critical documentation, proof-reading and formatting legal documents
Developed and maintained internal policies and procedures for office operations, ensuring adherence to regulatory and legal standards
Processed and reconciled financial transactions, ensuring accurate handling of client accounts and documentation
Managed inbound communications and handled client inquiries, including phone calls and emails, ensuring timely responses and maintaining professional correspondence

Education

Diploma - Business Management

Humber College

Toronto

12.2023

Skills

Organizational Excellence: Maintains a tidy, efficient workspace and customer area
Microsoft Office: Proficient in Word, Excel, and Outlook for data entry, reporting, and communication
Time Management: Effectively meets deadlines while handling multiple priorities
Team Collaboration: Supports cross-functional teams and assists sales with admin tasks and customer interactions

Customer Relations: Builds and maintains strong relationships through clear communication and follow-up
Training & Development: Experienced in onboarding, training, and conducting performance evaluations
Communication: Strong virtual and in-person interpersonal communication skills

Certification

Course on Computer Concept, India - May 2021- July 2021
SafeCheck Food Safety Certificate - May 2023
Foundations of Project Management, Google Coursera - Present

Languages

English (Fluent)

French (Basic)

Timeline