VIDHI BAHETY
Niagara Falls,ON
Summary
To secure a responsible job in a well renowned company and achieve personal and professional goals by utilizing my skills. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Academic Counsellor
International School of Design
12.2021 - 07.2023
- Digital Marketing .
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Sales and Marketing
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Performed database management and analysis of business functions and processes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Associate
Teleperformance
02.2021 - 05.2021
- Solving customer queries
- Learned how to deal with irated customers
- Actively listened to customers, handled escalated cases.
- Solved problems with products and services by providing customers with technical support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Line Cook
Snow Basin Resort
12.2018 - 12.2019
- Enhanced guest experience by interacting with the guest at the live station of the resort
- Trained in various sections of Food Production department and enhanced my culinary skills
- Learned American Cuisine, worked in bakery section of the resort
- Adapted to a fast-paced environment, consistently delivering exceptional customer service
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Checked food temperature regularly to verify proper cooking and safety.
- Demonstrated culinary expertise by preparing high-quality meals and maintaining strict adherence to food safety standards
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Education
BA - Hospitality Management
University of West London
Bachelor of Arts - International Hospitality Administration
International Institute of Hotel Management
Kolkata,India11.2020
Post Grad Diploma - Hospitality And Tourism Management
Niagara College
Niagara-on-the-Lake, ON04.2024
Skills
- Instructional Strategies
- Behavior Modification
- Correcting Discrepancies
- Presenting Solutions
- Customer Service and Assistance
Availability
Friday,Saturday,Sunday,Monday
Timeline
Academic Counsellor
International School of Design
12.2021 - 07.2023
Customer Service Associate
Teleperformance
02.2021 - 05.2021
Front Line Cook
Snow Basin Resort
12.2018 - 12.2019
BA - Hospitality Management
University of West London
Bachelor of Arts - International Hospitality Administration
International Institute of Hotel Management
Post Grad Diploma - Hospitality And Tourism Management
Niagara College
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