Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vida Marie Meneses

Toronto,ON

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem-solving.

Experienced Lounge Assistant with over 2 years of experience in the Food Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Guest Service Officer

Plaza Premium Lounge
05.2019 - Current
  • In charge of the Operation in absence of the Manager/Supervisor, have the authority to direct and manage other staff.
  • Organized, stocked, and cleaned the establishment's front during shifts to maintain a welcoming appearance.
  • Promoted business loyalty by fostering positive customer relationships.
  • Seated patrons based on guest preferences and seating availability.
  • Opened and closed seating sections according to the volume of guests.
  • Train a New Employee
  • Input in Excel sheet for manual with the Guest cardholder
  • Match collected vouchers, credit card
  • Settlement report and cash with the daily POS report.
  • Generated actual daily passenger reports.
  • Participated in team-building activities to enhance working relationships.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations, and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked effectively in fast-paced environments.

Seasonal Production Assistant

LUSH Cosmetics Manufacturing
09.2020 - 12.2020
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Supported machine operators in the setup and operation of production equipment resulting in efficient runs.
  • Completed a wide range of tasks in diverse filming areas to support operations.
  • Created reports and documents and submitted production paperwork on time.
  • Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Reviewed activities for the production team to complete tasks on time.
  • Weighed and measured items to prevent waste and meet quality standards.

Dietary Aide

Lakeside Long term Care
12.2018 - 06.2019
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating food and non-food supplies as directed.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Cleared tables and removed dishes, trays, and utensils from the dining room to the dishwashing area.
  • Reported and documented resident changes in consumption or behaviors.
  • Monitored quality control procedures to guarantee the preparation and delivery of healthy menu choices.
  • Washed plates, cups, serving and eating utensils, and kitchen equipment in a commercial dishwasher.

Customer Service Representative/Cashier

SM Supermall
09.2010 - 03.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Operated POS system to itemize and complete average of hundreds customer purchases.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

No Degree - Food Service Worker

Tricare Academy
Richmond Hill,Toronto On
06.2019

Ladderized Program - Hotel Restaurant Services

Asian Institute of Science And Technology
Cavite,Philippines
06.2011

Skills

  • Upselling Products and Services
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Restaurant Reservations
  • Customer Service
  • Basic Food Service
  • Problem-Solving
  • Guest Service and Assistance
  • Hospitality and Guest Service
  • Guest Greeting
  • Guest Services
  • Cash Handling
  • Paperwork Processing
  • Production support
  • Production background
  • Meal Preparation
  • Patient Observation

Certification

Smart Serve Certificate

Food Handling Certificate

Timeline

Seasonal Production Assistant

LUSH Cosmetics Manufacturing
09.2020 - 12.2020

Senior Guest Service Officer

Plaza Premium Lounge
05.2019 - Current

Dietary Aide

Lakeside Long term Care
12.2018 - 06.2019

Customer Service Representative/Cashier

SM Supermall
09.2010 - 03.2012

No Degree - Food Service Worker

Tricare Academy

Ladderized Program - Hotel Restaurant Services

Asian Institute of Science And Technology

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Vida Marie Meneses