VIDA RAEIS
North York,Ontario
Summary
Decisive, hard-working and management. I Can work independently as part of bigger teams toward a common goal. Highly organized and energetic. Eager to learn new skillsets and easily adapt to changing. Effective time management skills, reliable and well organized. Welcoming and intelligent sales professional with experience in customer service. Strong operational skills in various software (i.e. POS), cashiering, and sales. Excellent in dealing with customers, providing tailored solutions for their needs and wants, as well as attending to their concerns and solving problems. Highly organized, detail oriented, proactive and punctual with team-oriented mentality. Excellent oral and communication skills in both English and Persian.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
FC Associate
AMAZON
Bolton, ON
10.2021 - Current
- Amazon Fulfillment Associates are among those on the front-line fulfilling customers' orders within the Fulfillment Centers
- The ideal candidate is focused on the customer experience, quality, safety, and productivity
- Management Computer experience and excellent communication skills- able to coach, train and assist team members
- Must be able to stand/walk for up to 10-12 hours Perform production duties as needed: pick/pack orders
- Receive/stow product
- Analytical reasoning
- Advanced computer proficiency
- Very adaptable to various software
- Proficiency with some of computer software skills
- Comfortable coordinating multiple tasks and responsibilities
- Good problem solver.
Cashier & Customer Service
Tim Hortons
TORONTO, ON
07.2019 - 09.2021
- Welcomed customers, offering assistance to help find necessary store items, answered their questions and dealt with their complaints
- Operated scanners, scales, cash registers and other electronics
- Balanced the cash register and generated reports for credit and debit
- Processed refunds and exchange
- Inspected items for damage and reported issues to supervisor
- Processed returned items in accordance with store policy
- Provide service on average to more customers per shift
- Help them with selection by listening to their orders, providing advice, recommendation and helping them with the right choice based on their nutritious requirements
- Collaborate with 3-4 team members and a supervisor ensuring smooth operations of the shop
- Assist colleagues with answering the phone, process retail items, inspecting and reporting damaged items, and process returns in accordance with the shop policies
- Exercise hygiene and cleanliness standards ensuring safety of the customers and other team members
- Work with POS software, operating scanners, scales, cash registers and other electronics.
Sales Supervisor
Espadana, Tour, Travel Agency
01.2012 - 03.2018
- Promoted a culture of customer focus, product knowledge, and production solutions to build a loyal customer base
- Recommended merchandise to customers based on needs and preferences
- Monthly enrolled on average 25-27 customers into the loyalty programs and submitted completed paperwork
- Stayed up to date on agency’s promotions, payment policies and security practices
- Met set goals for selling group/private tours, cruise ships packages, and last minute tours
- Maintained statistical and financial records
- Took part in familiarization visits of a new destinations gathering necessary information for the best customer experience
- Provided best customer service by planning their trips, advising the best options, dealing with their concerns and problems, and being the first point of contact
- Advised them on appropriate destination, modes of transportation, travel dates, cost and accommodation that would fit with their desires and budget
- Led and motivated the sales team of 6 to hit and exceed their targets to ensure company’s profitability
- Facilitated performance management and provided coaching and training to the team members
- Managed budget and maintain statistical and financial records
Education
Data Analysis Diploma - undefined
Toronto School of Management College
01.2020 - 1 2021
Bachelor of Hardware Engineering - undefined
Khayyam University
Associate Degree - undefined
IT Jahad University
Computer Diploma - undefined
Alborz High School
Skills
Strong leadership and team management abilitiesundefined
Certification
Certified [first aid, Cpr]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FC Associate
AMAZON
10.2021 - Current
Data Analysis Diploma - undefined
Toronto School of Management College
01.2020 - 1 2021
Cashier & Customer Service
Tim Hortons
07.2019 - 09.2021
Certified [first aid, Cpr]
05-2019
Sales Supervisor
Espadana, Tour, Travel Agency
01.2012 - 03.2018
Bachelor of Hardware Engineering - undefined
Khayyam University
Associate Degree - undefined
IT Jahad University
Computer Diploma - undefined
Alborz High School
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