Victory Tansia
Gatineau,QC
Summary
With a proven track record at Alterna Savings, I excel in delivering exceptional customer service and technical support, significantly enhancing member experience. My expertise in sales support and exceptional communication, coupled with the ability to manage customer conflicts, has consistently driven growth. Skilled in both English and French, I bring patience, composure, and a knack for cross-functional coordination to every role.
Overview
8
8
years of professional experience
Work History
Member Support Specialist
Alterna Savings
Ottawa, Ontario
02.2022 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Took special orders in person and over telephone, generating additional revenue every month.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided customer service and technical support to members via phone, email, and chat.
- Participated in team meetings focused on improving processes related to membership services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Contact Representative
ICF Next
Ottawa, Ontario
01.2025 - 01.2025
- Maintained strong call control and quickly worked through scripts to address problems.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Responded to customer inquiries in both English and French languages, providing accurate information about products and services.
Design Artist
Big Jump (NETFLIX)
Ottawa, Ontario
08.2019 - 11.2020
- Designed textures, lighting, shading, and other elements necessary for a finished animation scene.
Sales Representative
Hennes and Mauritz (H&M)
Ottawa, Ontario
04.2017 - 09.2020
- Maintained accurate records of all sales and prospecting activities.
- Generated new sales leads through cold calling and networking activities.
- Prepared and delivered appropriate presentations on products and services.
Education
College Diploma - Animation
Algonquin College
Ottawa, ON04-2019
Skills
- Patience and composure
- Exceptional communication
- Sales support
- Cross-functional coordination
- Member correspondence
- Membership renewals
Languages
English
Professional
French
Professional
Timeline
Contact Representative
ICF Next
01.2025 - 01.2025
Member Support Specialist
Alterna Savings
02.2022 - Current
Design Artist
Big Jump (NETFLIX)
08.2019 - 11.2020
Sales Representative
Hennes and Mauritz (H&M)
04.2017 - 09.2020
College Diploma - Animation
Algonquin College
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