VICTORY ODINAKACHUKWU
BURNABY,BC
Summary
Personable and detail-oriented Hotel Front Desk Clerk with over 3 years of experience in hospitality and customer service. Skilled in managing front desk operations, handling guest inquiries, and ensuring a seamless guest experience. Committed to maintaining high standards of service and enhancing guest satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Best Western Plus Hotel
01.2021 - 01.2023
- Welcomed and checked-in guests, ensuring a smooth and efficient process
- Handled guest inquiries and complaints, provided swift resolutions to enhance guest satisfaction
- Managed room reservations, cancellations, and modifications using Opera PMS
- Provided information on hotel facilities and services
- Processed payments, managed cash flow, and maintained accurate records of transactions
- Answered telephone calls and delivered messages
- Assisted guests with special needs
- Provided customer service.
Customer Support Representative
Mobile Telephone Network
01.2019 - 01.2021
- Assisted Customers with inquires, complaints and requests related to MTN products and services
- Educated customers about available products, features, pricing plans and helping them make informed decisions
- Handled billing inquires, account management and payment processing for customers.
Education
Post Graduate Diploma - Hospitality and Tourism Management
Bachelor of Science - International Relations
Skills
- Customer Service Excellence
- Excellent Oral and written Communication
- Interpersonal skills
- Reservation Management
- Multitasking and Organization
- Flexible and Reliable
- Knowledge of Hotel Management Software ( Central Reservation System, PMS and others)
- Cash Handling and Accounting
Timeline
Front Desk Clerk - Best Western Plus Hotel
01.2021 - 01.2023
Customer Support Representative - Mobile Telephone Network
01.2019 - 01.2021
Canadian College of Technology and Business - Post Graduate Diploma, Hospitality and Tourism Management
Godfrey Okoye University - Bachelor of Science, International Relations
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