Summary
Overview
Work History
Education
Skills
Timeline
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Victory Nwobodo

Scarborough,Canada

Summary

Detail-oriented and highly organized Data Entry Clerk with over 3 years of experience in managing data entry tasks, ensuring data accuracy and integrity, and supporting administrative functions. Extensively trained in transcription, word processing and spreadsheets. Proficient in using data entry software and ERP systems. Adept at working independently and collaboratively, with a strong commitment to confidentiality and meeting deadlines. Highly Skilled at entering data quickly with strong attention to detail and accuracy. A Team player with highly developed written and communication skills.

Overview

7
7
years of professional experience

Work History

Data Entry Clerk

Drais International
Toronto
03.2021 - Current
  • Reviewed data for errors and inconsistencies, and proactively verified source documents and made corrections where necessary.
  • Performed data searches and generated and retrieved data reports from various ERP systems and Excel sheets as needed for management and team members.
  • Used Salesforce to pull up customer’s information, document and escalate customer’s interactions.
  • Answered an average of 90 calls per day and to provide and updated customer information, item/lot, accounts and billing inquiries.
  • Maintained strict confidentiality of sensitive information/data in compliance with company policies.

Customer Service Representative

Shoprite
Edo State
01.2018 - 11.2020
  • Answered about 110 incoming phone calls per day to provide store, products, and services information.
  • Built trusting relationships with customers by making personal connections such as greeting customers, helping, and sharing product suggestion.
  • Interpreted bills and negotiated with delinquent account holders to collect payments and reconcile accounts offering approved payment plans and documented customer’s interaction using Zendesk
  • Created accounts for new customers, answered billing and payment inquiries from customers.
  • Increased sales by 45% by explaining unique product features and educated customers.
  • Increased customer satisfaction rating by 15% through effective listening and verbal communication.

Education

Bachelor of Science -

Toronto Metropolitan University
Toronto, ON

Skills

  • Typing Speed: 75 WPM with high accuracy
  • Software Proficiency: MS Office Suite, Excel, Google Workspace, ERP Systems, Data Entry Software
  • Data Management: Data entry, data verification, data retrieval, report generation
  • Administrative Skills: Document preparation and record maintenance
  • Communication: Strong verbal and written communication skills
  • Attention to Detail: Exceptional focus on accuracy and completeness
  • Time Management: Ability to meet deadlines and manage multiple tasks efficiently
  • Confidentiality: Dedicated to maintaining the highest standards of confidentiality
  • Team Player: Possesses the ability to lead and work in a team

Timeline

Data Entry Clerk

Drais International
03.2021 - Current

Customer Service Representative

Shoprite
01.2018 - 11.2020

Bachelor of Science -

Toronto Metropolitan University

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