Victory Mordi
Niagara Falls,ON
Summary
Driven Busser with Number years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Busser
Levels Night Club
11.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Assisted with bussing tables and cleaning up spills.
Hostess
Prime Cast Restaurants And Bar
08.2021 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
- Answered phone calls to take orders, give information and document reservations.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
Post-Degree Certificate - Human Resource Management
Niagara College
Niagara On The Lake, ONSkills
- Table Bussing
- Guest Relations
- Server Support
- Inventory Management
- Beverage Service
- Turning Tables
- Cleaning and Sanitizing
- Effective Problem Solving
- Event Coordination
- Conflict Mediation
- Table Setting Knowledge
- Memory Retention
- Cleanliness Maintenance
- Proper Glassware Handling
- Kitchen Operations
- POS System Operation
- Computer Skills
Certification
- Smart serve License - 2023-2028
- First and CPR & AED- 2023-2026
Timeline
Busser
Levels Night Club
11.2023 - Current
Hostess
Prime Cast Restaurants And Bar
08.2021 - 07.2023
Post-Degree Certificate - Human Resource Management
Niagara College
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