Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victory Ighomitedo

Brampton

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service and Communication

Wolseley
Brampton
10.2020 - Current
  • Developed customer service and communication skills by providing personalized tour plans for customers.
  • Managed daily operations of the office, including staffing, customer service and communication.
  • Developed and maintained client relationships by providing timely customer service and communication.
  • Resolved customer complaints in a timely manner while maintaining high-level service standards.
  • Provided excellent customer service by greeting shoppers, responding to queries and resolving complaints promptly.
  • Developed strategies to improve customer service experience, including increasing responsiveness and communication with clients.
  • Prevented customers from ending or downgrading services by leveraging knowledge of company services, familiarity with industry competitors and persuasive communication style.
  • Greeted customers and provided door-to-door transportation services.
  • Provided technical advice and guidance to customers on telecommunications products, services and solutions.
  • Facilitated communication between the sales, marketing, and customer service departments to ensure alignment of objectives.
  • Coached junior staff members on best practices in customer service and communication skills.
  • Identified fitting products and services through phone-based customer inquiries.
  • Researched and resolved customer inquiries regarding existing policies or services provided by the company.

Education

Associate of Applied Science -

Sheridan College Davis Campus
Brampton, Ontario
01.2021 - 08.2023

Skills

  • Customer relationship management
  • Tour planning
  • Complaint resolution
  • Telecommunications guidance
  • Client retention strategies
  • Cross-departmental collaboration
  • Time management
  • Conflict resolution
  • Effective listening
  • Adaptive problem solving
  • Customer engagement

Languages

English
First Language

Timeline

Associate of Applied Science -

Sheridan College Davis Campus
01.2021 - 08.2023

Customer Service and Communication

Wolseley
10.2020 - Current

Similar Profiles

  • Robert KeithRobert Keith

    Sr VP, Customer Experience & Communication at FFF EnterprisesSr VP, Customer Experience & Communication at FFF Enterprises

  • Winnie NdovieWinnie Ndovie

    COMMUNICATION SERVICE REPRESENTATIVE at Peckham IndustriesCOMMUNICATION SERVICE REPRESENTATIVE at Peckham Industries

  • Rhonda BallardRhonda Ballard

    <ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing

  • Francee PointerFrancee Pointer

    Customer Service Representative (CSR), Customer Service Representatives at Senture/FemaCustomer Service Representative (CSR), Customer Service Representatives at Senture/Fema

CREATE PROFILE
Victory Ighomitedo