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Victory Atilola
Winnipeg,STATE_CA
Work Preference
Summary
Data analysis professional prepared to deliver impactful insights and drive business decisions. Adept in data visualization, statistical analysis, and database management, with strong focus on teamwork and adaptability. Known for reliability, analytical thinking, and results-driven approach. Skilled in Tableau, SQL, Rstudio, and Excel, ensuring robust data solutions and strategic recommendations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
REMOTE IT SERVICE DESK TECHNICIAN
TTEC Holdings
02.2023 - Current
- Assist employees with network outages (reboot of router, switch, and DSL equipment)
- Actioned and close all Tier 1 support calls, including matching to recurring incidents, investigating, diagnosing, and resolving all incidents, recovering services/systems in a timely manner, and documenting all actions/resolutions in the support database
- Provided technical assistance to customers with software, hardware and network related issues.
- Learnt and use the software application used by the company, e.g.: Zendesk, userhub and more to assist client
- Developed troubleshooting skills to identify customer concerns quickly and accurately.
SP03 (DISABILITY TAX CREDIT AGENT)
CANADA REVENUE AGENCY
WINNIPEG, MB
02.2022 - 05.2022
- EXAMINATION AND CORRECTION OF TAX AND INFORMATION RETURNS
- ASSESSMENT AND/OR ADJUSTMENTS OF INDIVIDUAL CLIENT TAX RETURNS
- UPDATING AND ENTERING DATA INTO MAINFRAME SYSTEMS OR PERSONAL COMPUTERS
- PROCESSING OF APPLICATIONS FOR SOCIAL BENEFIT PROGRAMS
- VALIDATION AND REVIEW IF INCOME AND DEDUCTIONS CLAIMED
- VALIDATION OF RETURNS AND REQUESTS FOR REFUND
HELP DESK TECHNICIAN
SEERX TECHNOLOGIES
WINNIPEG, MB
01.2018 - 01.2019
- Managed I.T
- Responded to customer inquiries and requests for technical support regarding installing, diagnosing, maintaining, and upgrading hardware/software for iMacs, Macs, and PCs
- Created help desk documentations on ConnectWise with step by step instructions on problem resolution techniques
- Infrastructure systems including file and print services, system imaging, system backup, archiving, networking, and disaster recovery
- Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based endpoints (Laptops, Desktops & Thin Clients) Tablets & Smartphones (IOS & Android)
Education
Information Technology: Data Analytics Program. - Data Analytics
New Brunswick Community College
Fredericton06-2026
JUNIOR IT ANALYST PROGRAM - COMPUTER TECHNOLOGY, PROJECT MANAGEMENT ESSENTIALS
NPower Canada
09-2022
BACHELOR'S DEGREE - NETWORK AND COMPUTER TECHNOLOGY
University of Winnipeg
Winnipeg, MB06-2020
Skills
- Microsoft Excel
- Data cleaning
- R programming
- Tableau dashboard creation
- Tableau visualization mastery
- Tableau desktop
- Tableau prep
- Microsoft power BI
- Power BI proficiency
- Power BI dashboards
- SQL
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of Analyzing NBCC Dataset to determine Data Analyst salaries and income distribution using Tableau and Rstudio.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Languages
English
Full Professional
Certification
- Data Analytics- New Brunswick Community College.
- Junior IT Analyst Program-Npower Canada.
Timeline
REMOTE IT SERVICE DESK TECHNICIAN
TTEC Holdings
02.2023 - Current
SP03 (DISABILITY TAX CREDIT AGENT)
CANADA REVENUE AGENCY
02.2022 - 05.2022
HELP DESK TECHNICIAN
SEERX TECHNOLOGIES
01.2018 - 01.2019
BACHELOR'S DEGREE - NETWORK AND COMPUTER TECHNOLOGY
University of Winnipeg
Information Technology: Data Analytics Program. - Data Analytics
New Brunswick Community College
JUNIOR IT ANALYST PROGRAM - COMPUTER TECHNOLOGY, PROJECT MANAGEMENT ESSENTIALS
NPower Canada