Angela C. Andrade
Canoga Park
Summary
Experienced Property Manager and Compliance Specialist with over 5 years of expertise in managing multifamily properties and ensuring compliance with HUD, Tax Credit, and HOME programs. Skilled in conducting certifications, processing TRACS vouchers, resolving audit issues, and managing tenant communications. Proven ability to oversee day-to-day operations, including leasing, move-ins/outs, and property inspections. Adept at collaborating with maintenance teams and legal departments to address tenant concerns and ensure regulatory compliance. Strong customer service skills with a focus on delivering efficient, high-quality property management services.
Overview
6
6
years of professional experience
Work History
Compliance Specialist II
Alpha Property Management Group
08.2023 - Current
- \Oversee compliance for 300 units under Tax Credit and HUD programs, ensuring accurate documentation and adherence to regulatory standards.
- Manage Interim Certifications and Annual Recertifications, ensuring tenant files are current and compliant.
- Generate and send EIV reports to tenants with income discrepancies, addressing any issues promptly.
- Process monthly vouchers through TRACS, ensuring timely and accurate submission.
- Assist in the preparation for Management and Occupancy Reviews (MORs), resolving audit issues as they arise.
- Address tenant compliance questions via phone and email, providing clear guidance and resolutions.
- Train new and current tenants on using the RentCafe portal to submit required documentation for certifications.
- Collaborate with the Compliance Supervisor to resolve tenant issues and implement effective solutions.
Property Manager
The John Stewart Company
04.2023 - 08.2023
- Managed day-to-day operations for 65 units under Tax Credit and HOME programs, ensuring compliance with regulatory requirements.
- Conducted Annual Recertifications, ensuring that all tenant files met program guidelines.
- Coordinated move-ins, move-outs, and unit transfers, ensuring proper documentation and compliance.
- Worked with the Assistant Manager to address lease violations and initiate eviction processes when necessary.
- Collaborated with case managers to resolve tenant issues and implement solutions.
- Partnered with the Maintenance Supervisor to ensure timely completion of work orders.
- Conducted property inspections with the Assistant Manager and Maintenance Supervisor to ensure cleanliness and maintenance standards.
Property Manager
Levine Management Groups
12.2021 - 03.2023
- Managed compliance for 90 units under the HUD program, ensuring accurate documentation and regulatory adherence.
- Conducted Interim Certifications and Annual Recertifications, resolving discrepancies as needed.
- Coordinated move-ins, move-outs, and unit transfers, ensuring all necessary procedures were followed.
- Collaborated with the legal department to manage eviction processes.
- Oversaw rent collection and ensured timely deposits into the bank.
- Processed monthly TRACS vouchers, ensuring accuracy and compliance.
- Addressed tenant concerns, escalating lease violations when necessary.
- Assisted in MOR preparation and resolved audit issues.
- Worked with maintenance to resolve work orders and manage REAC inspections.
- Engaged with vendors to review proposals and ensure property repairs were completed.
- Conducted property walkthroughs with maintenance to ensure cleanliness and compliance.
Occupancy Specialist
Western America Properties
07.2021 - 12.2021
- Managed 405 units under HUD and Tax Credit programs, ensuring compliance with all regulatory requirements.
- Conducted Interim Certifications and Annual Recertifications, scheduling appointments for income changes.
- Issued and tracked EIV reports, addressing income discrepancies and notifying tenants.
- Facilitated move-ins and unit transfers, ensuring all processes complied with program guidelines.
- Assisted in the preparation for Management and Occupancy Reviews (MORs), resolving potential audit issues.
Compliance Administrator
Levine Management Groups
11.2020 - 06.2021
- Oversaw compliance for 76 units under HUD and Tax Credit programs, ensuring accuracy and regulatory adherence.
- Conducted Interim Certifications and Annual Recertifications, ensuring timely and accurate processing.
- Coordinated appointments for residents to report income changes, managing all necessary documentation.
- Reviewed and processed waiting list applicants, conducting phone and in-person interviews to assess eligibility.
- Issued denial letters to rejected applicants in a timely manner.
- Processed monthly TRACS vouchers and submitted EIV reports to ensure accurate tenant information. Worked with HUD and Tax Credit programs
- Conducted Interim Certifications and Annual Recertifications for 76 units
- Set up appointments for residents to come report income changes
- Reviewed and processed waiting list applicants for future candidates then conducted phone and in person interviews
- Called applicants on our waiting list and quickly processed denial letters to inform prospective applicants of application rejection
- Processed monthly vouchers via TRACS
- Sent EIV reports and notices to tenants who had income discrepancies
Leasing Consultant II
Winn Companies
03.2019 - 10.2020
- Managed leasing and compliance activities for 313 units under HUD and Tax Credit programs.
- Conducted Interim Certifications and Annual Recertifications, ensuring tenant files were compliant.
- Coordinated appointments for tenants to report income changes and processed required documentation.
- Reviewed and processed waiting list applicants, conducting interviews to determine eligibility.
- Collaborated with maintenance to ensure tenant work orders were promptly addressed.
- Conducted property tours for prospective tenants, highlighting available units and amenities.
- Coordinated annual lease renewals, scheduling appointments with tenants to ensure timely lease updates.
Education
Bachelor’s Degree - Organizational Management
University of La Verne
La Verne, CA06.2025
Associate of Arts - Liberal Arts And Sciences
East Los Angeles College
Monterey Park, CA06.2018
Associate of Science - Social & Behavorial Sceinces
East Los Angeles College
Monterey Park, CA06.2018
Skills
- Bilingual in English and Spanish (written and spoken)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational skills with attention to detail
- Excellent customer service and tenant relations
- Effective time management and multitasking abilities
- Experienced in using RENTCafé, Yardi, RealPage, and Boston Post
- Extensive knowledge of Tax Credit and HUD programs
- Expertise in property management, including leasing and compliance
- Strong problem-solving and conflict resolution skills
- Familiar with EIV (Enterprise Income Verification) processes
- Compliance monitoring and regulatory adherence
- Internal auditing and audit resolution
- Oversight of compliance activities to ensure program adherence
Timeline
Compliance Specialist II
Alpha Property Management Group
08.2023 - Current
Property Manager
The John Stewart Company
04.2023 - 08.2023
Property Manager
Levine Management Groups
12.2021 - 03.2023
Occupancy Specialist
Western America Properties
07.2021 - 12.2021
Compliance Administrator
Levine Management Groups
11.2020 - 06.2021
Leasing Consultant II
Winn Companies
03.2019 - 10.2020
Bachelor’s Degree - Organizational Management
University of La Verne
Associate of Arts - Liberal Arts And Sciences
East Los Angeles College
Associate of Science - Social & Behavorial Sceinces
East Los Angeles College
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