Victorine Bougha
Mississauga,ON
Summary
Dynamic bilingual receptionist with proven expertise at CCAS Hamilton, excelling in front desk operations and client relations. Recognized for enhancing office efficiency through effective scheduling and document management. Strong organizational skills and a professional demeanor foster positive client interactions, while adept problem-solving abilities ensure seamless communication and support for management initiatives.
Overview
11
11
years of professional experience
Work History
Bilingual Receptionist and Unit Assistant
CCAS Hamilton
Hamilton, Ontario
10.2020 - 08.2025
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained accurate records of client interactions and office correspondence.
- Assisted in implementing new filing systems, enhancing document retrieval efficiency.
- Provided administrative support to management, streamlining office communication processes.
- Trained new staff on front desk protocols and customer service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Bilingual Receptionist
Duty Free Partners
Mississauga, Ontario
08.2014 - 10.2019
- Maintained organized reception area, ensuring professional and welcoming environment for visitors.
- Processed incoming and outgoing mail, streamlining communication across departments.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Diploma - HR
Mohawk College of Applied Arts And Technology
Hamilton, Ontario04-2028
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Scheduling
- Data inputting
- Office administration
- Administrative support
- Mail handling
- Multi-line telephone operation
- Document management
- Professional demeanor
- Documentation and reporting
- Tech-Savvy
- Mail distribution
- Meeting preparation
- Business administration
- Front desk operations
- Reception desk management
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call management
- Word processing
Languages
French
Native or Bilingual
Timeline
Bilingual Receptionist and Unit Assistant
CCAS Hamilton
10.2020 - 08.2025
Bilingual Receptionist
Duty Free Partners
08.2014 - 10.2019
Diploma - HR
Mohawk College of Applied Arts And Technology