Victoria (Tori) De Pina
Palo Alto,CA
Overview
6
6
years of professional experience
Work History
Enrollment Specialist
Year Up United
Home Office - California
03.2024 - Current
- Managed multiple markets, ensuring proactive and timely outreach to individuals who inquired about the program
- Conducted informational calls to educate prospective students about Year Up United program benefits and career pathways
- Pre-reviewed applications across multiple markets and program tracks to assess eligibility and identify prospective students
- Collaborated with internal teams to fill program seats, addressing enrollment gaps efficiently
- Provided personalized guidance to applicants, improving engagement and increasing enrollment rates
- Maintained accurate records in TargetX, tracking applicant progress and outreach efforts
- Communicated effectively via telephone, email, and in person with prospective customers.
Analytics Intern
Uber
04.2023 - 07.2023
- Cooperated with cross-functional teams to integrate customer experience data into Uber's analytics platform, streamlining data access and analysis for informed decision-making
- Contributed to the enhancement of the Uber app by identifying customer pain points and recommending actionable solutions, demonstrating a customer-centric approach
- Proactively sought feedback from team members and stakeholders, fostering a collaborative environment and enhancing overall project outcomes
- Constructed data visualizations using Google Sheets dashboards to effectively communicate key insights and trends to stakeholders, enabling data-driven decision-making
Community Ambassador
Year Up
San Jose
08.2022 - 07.2023
- Consistently met deadlines for project deliverables, demonstrating a commitment to efficiency and professionalism, and contributing to the overall success of the Year Up program
- Developed and implemented innovative outreach strategies to connect with potential Year Up participants, expanding the program's reach and impact
- Advocated for the Year Up program within the community, raising awareness of its mission and impact on underprivileged youth, and securing sponsorships and partnerships
- Collaborated with program coordinators, career coaches, and employers to connect Year Up participants with internship and job opportunities, fostering a seamless transition into the workforce
- Organized and facilitated workshops and seminars on professional development, resume writing, and interview skills, empowering Year Up participants to confidently navigate the job market
Sales Manager
Pure Barre
Palo Alto
06.2019 - 07.2022
- Trained sales team members to execute the sales process effectively, encompassing lead generation, follow-up, and closing techniques
- Coordinated sales promotions and announcements in-studio and via digital channels, ensuring effective communication and maximizing campaign reach
- Promoted to manager after successfully increasing membership sales by 20%, demonstrating exceptional sales acumen and leadership potential
Certified Nurse Assistant
Lucile Packard Children's Hospital
Palo Alto
08.2021 - 06.2022
- Navigated swiftly through medical records and patient charts to gather essential information, ensuring timely and informed decision-making in a fast-paced clinical setting
- Orchestrated patient transfers and ambulation with poise and efficiency, maintaining patient safety and comfort amidst the dynamic demands of the healthcare environment
- Synthesized patient information from various sources, including vital signs, medical records, and patient interactions, to provide accurate and comprehensive reports to healthcare providers
- Prioritized patient needs and requests, demonstrating a patient-centered approach while effectively managing time and resources in a fast-paced healthcare setting
Education
Certification - Data Analytics
Year Up / Mission College
07.2023
Certified Nurse Assistant -
JobTrain
Menlo Park, CA06.2021
High School Diploma -
Palo Alto High School
Palo Alto, CA05.2018
Skills
- Microsoft Office Proficiency
- Prospect & Pipeline Management (CRM Systems)
- Data Interpretation
- Versatile Problem-Solver
- Clear Communication
- Team Leadership
- Analytical Problem Solving
- Meticulous Attention to Detail
- Strong Organizational Skills
Languages
Portuguese
Native or Bilingual
Timeline
Enrollment Specialist
Year Up United
03.2024 - Current
Analytics Intern
Uber
04.2023 - 07.2023
Community Ambassador
Year Up
08.2022 - 07.2023
Certified Nurse Assistant
Lucile Packard Children's Hospital
08.2021 - 06.2022
Sales Manager
Pure Barre
06.2019 - 07.2022
Certification - Data Analytics
Year Up / Mission College
Certified Nurse Assistant -
JobTrain
High School Diploma -
Palo Alto High School