Overview

Work History

Education

Skills

Languages

Timeline

Victoria (Tori) De Pina

Palo Alto,CA

Overview

years of professional experience

Work History

Enrollment Specialist

Year Up United

03.2024 - Current

Managed multiple markets, ensuring proactive and timely outreach to individuals who inquired about the program
Conducted informational calls to educate prospective students about Year Up United program benefits and career pathways
Pre-reviewed applications across multiple markets and program tracks to assess eligibility and identify prospective students
Collaborated with internal teams to fill program seats, addressing enrollment gaps efficiently
Provided personalized guidance to applicants, improving engagement and increasing enrollment rates
Maintained accurate records in TargetX, tracking applicant progress and outreach efforts
Communicated effectively via telephone, email, and in person with prospective customers.

Analytics Intern

Uber

04.2023 - 07.2023

Cooperated with cross-functional teams to integrate customer experience data into Uber's analytics platform, streamlining data access and analysis for informed decision-making
Contributed to the enhancement of the Uber app by identifying customer pain points and recommending actionable solutions, demonstrating a customer-centric approach
Proactively sought feedback from team members and stakeholders, fostering a collaborative environment and enhancing overall project outcomes
Constructed data visualizations using Google Sheets dashboards to effectively communicate key insights and trends to stakeholders, enabling data-driven decision-making

Community Ambassador

Year Up

08.2022 - 07.2023

Consistently met deadlines for project deliverables, demonstrating a commitment to efficiency and professionalism, and contributing to the overall success of the Year Up program
Developed and implemented innovative outreach strategies to connect with potential Year Up participants, expanding the program's reach and impact
Advocated for the Year Up program within the community, raising awareness of its mission and impact on underprivileged youth, and securing sponsorships and partnerships
Collaborated with program coordinators, career coaches, and employers to connect Year Up participants with internship and job opportunities, fostering a seamless transition into the workforce
Organized and facilitated workshops and seminars on professional development, resume writing, and interview skills, empowering Year Up participants to confidently navigate the job market

Sales Manager

Pure Barre

06.2019 - 07.2022

Trained sales team members to execute the sales process effectively, encompassing lead generation, follow-up, and closing techniques
Coordinated sales promotions and announcements in-studio and via digital channels, ensuring effective communication and maximizing campaign reach
Promoted to manager after successfully increasing membership sales by 20%, demonstrating exceptional sales acumen and leadership potential

Certified Nurse Assistant

Lucile Packard Children's Hospital

08.2021 - 06.2022

Navigated swiftly through medical records and patient charts to gather essential information, ensuring timely and informed decision-making in a fast-paced clinical setting
Orchestrated patient transfers and ambulation with poise and efficiency, maintaining patient safety and comfort amidst the dynamic demands of the healthcare environment
Synthesized patient information from various sources, including vital signs, medical records, and patient interactions, to provide accurate and comprehensive reports to healthcare providers
Prioritized patient needs and requests, demonstrating a patient-centered approach while effectively managing time and resources in a fast-paced healthcare setting

Education

Certification - Data Analytics

Year Up / Mission College

07.2023

Certified Nurse Assistant -

JobTrain

Menlo Park, CA

06.2021

High School Diploma -

Palo Alto High School

Palo Alto, CA

05.2018