Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Kayode

Winnipeg,Manitoba

Summary

Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.

Overview

6
6
years of professional experience

Work History

Account Manager

kings Catering Services
Mowe, Ogun
01.2019 - 01.2021
  • Utilized problem-solving skills when dealing with difficult customers.
  • Resolved customer complaints in a timely manner.
  • De-escalated customer interactions by providing alternative solutions to issues.

Customer Service Representative

Satgoo Telecommunication
Ibadan, Oyo
01.2017 - 01.2019
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Teacher

Royal Diadem High School
Ibadan, Oyo
01.2015 - 01.2017
  • Assessed student performance tests, quizzes and other assessments.

  • Supervised students throughout day, both in classroom and outside during breaks.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.

Education

NYSC -

National Yoth Service Corps
11-2015

Bachelor of Arts - Engilsh Language

Redeemer's University
Ede
07-2014

High School Diploma -

Yinbol College
Ibadan, Oyo
07-2007

Skills

  • Customer training
  • Advertising
  • Account development
  • Schedule management
  • Sales
  • Needs analysis
  • Staff management
  • Customer satisfaction
  • Persuasive communication expertise
  • Data-driven decision making
  • Cross-functional collaboration
  • Administrative oversight
  • Customer relationships
  • Persuasive negotiations
  • Opportunities identification

Languages

English
Full Professional

Timeline

Account Manager

kings Catering Services
01.2019 - 01.2021

Customer Service Representative

Satgoo Telecommunication
01.2017 - 01.2019

Teacher

Royal Diadem High School
01.2015 - 01.2017

NYSC -

National Yoth Service Corps

Bachelor of Arts - Engilsh Language

Redeemer's University

High School Diploma -

Yinbol College
Victoria Kayode