Victoria Kokonma Adefisan
London,ON
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Right At Home
North York, ON
08.2022 - Current
- Assist clients with daily living activities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prepare meals according to clients meals plan.
- Cleaned house, managed laundry and Update weekly shopping list.
- Built strong relationships with clients to deliver emotional support and
- Assist client in achieving daily physiotherapy.
- Assisted patients with self-administered medications.
Personal Support Worker Intern
Rayoak Revera Retirement Home
North York, ON
07.2022 - 08.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Customer Relationship Manager
Arit Collections Limited
Lagos, Nigeria
02.2013 - 12.2021
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in helping clients.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Customer Service Executive
Damco Logistics Limited
Lagos , Nigeria
08.2009 - 12.2012
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Achieved and exceeded revenue goals and KPIs.
Education
Bachelors Degree In Political Science Education - Political Science
Lagos State University
NigeriaDiploma In Computer Studies - Desktop Publishing, Graphics.
Oak Computer College
NigeriaGraduate Certificate - Personal Support Worker
Pharma Medical Science College of Canada
North York, ON08.2022
Graduate Certificate - Food Handler
Pharma Medical Science College of Canada
12.2022
Skills
- Attentive to People
- Ability to Lift
- Illness Adaptation
- Bathing and Dressing
- Time Management
- Verbal and Written Communication
- Respectful and Compassionate
- First Aid Certification
- Incident Reporting
- PPE Usage
- Ability to Lift Clients
- Hoyer Lifting Equipment
Certification
- First Aid/CPR Certified
- Food Handler
Timeline
Personal Support Worker
Right At Home
08.2022 - Current
Personal Support Worker Intern
Rayoak Revera Retirement Home
07.2022 - 08.2022
Customer Relationship Manager
Arit Collections Limited
02.2013 - 12.2021
Customer Service Executive
Damco Logistics Limited
08.2009 - 12.2012
Bachelors Degree In Political Science Education - Political Science
Lagos State University
Diploma In Computer Studies - Desktop Publishing, Graphics.
Oak Computer College
Graduate Certificate - Personal Support Worker
Pharma Medical Science College of Canada
Graduate Certificate - Food Handler
Pharma Medical Science College of Canada