Victoria Chan Echem
Richmond,Canada
Summary
Administrative professional with 8+ years supporting healthcare teams, managing scheduling, payroll, invoicing, and office operations. Bilingual in English and Cantonese, with working Mandarin, recognized for strong organization, clear communication, and proactive problem-solving.
Overview
8
8
years of professional experience
Work History
Administrative Office Manager
Allied Health Group
12.2017 - 10.2025
• Managed daily office operations across two multidisciplinary healthcare clinics, ensuring smooth workflow and high-quality patient care
• Coordinated schedules, appointments, and meetings to optimize clinic efficiency and communication
• Developed and maintained filing systems, organized records, and managed billing, invoicing, and payment processes
• Provided excellent patient service, responding to inquiries and maintaining strong relationships
• Managed payroll, benefits, and HR processes, supporting staff onboarding and compliance
• Oversaw inventory and vendor management, including ordering, stock monitoring, and cost control
• Trained and supported administrative staff on clinic procedures, protocols, and customer service
• Assisted executive management with special projects, reporting, and operational planning
• Applied principles of inclusivity and anti-racism to foster a positive workplace culture
• Coordinated events and meetings to enhance staff engagement and clinic operations
Education
B.A. - Economics
University of British Columbia
Vancouver, BC01.1998
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint) & Google Workspace (Docs, Sheets)
- Office administration & management
- Calendar scheduling & meeting coordination
- Customer service & front desk support
- HR support: onboarding, payroll, and employee training
- Document preparation, proofreading, and records management
- Inventory & supply management
- Account reconciliation & expense reporting
- Training, coaching, and staff development
- Relationship building with clients, vendors, and team members
- Event planning & coordination
- Budgeting, finance, and KPI tracking
Languages
English - Fluent
Cantonese - Fluent
Mandarin - Working knowledge
Timeline
Administrative Office Manager
Allied Health Group
12.2017 - 10.2025
B.A. - Economics
University of British Columbia
Core Strengths
Operations & Administration
• Oversee clinic operations, including budgeting, purchasing, financial reporting, and KPI tracking
• Recruit, onboard, and supervise staff to optimize efficiency and ensure compliance with policies
• Streamline workflows, digitize client records, and manage data entry to improve operational efficiency
Client Relations
• Build and maintain strong client relationships through effective correspondence, scheduling, and issue resolution
• Mentor staff to foster collaboration, a positive workplace culture, and adherence to Health & Safety practices
Business Development
• Identify growth opportunities, cultivate relationships with clients, contractors, and local businesses
• Support marketing initiatives and launch new services to enhance engagement and optimize offerings