Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VICTORIA ZIKIYE

Ottawa,ON

Summary

Computer Science graduate with hands-on experience in network administration and web development. Skilled in managing user access controls, troubleshooting security issues, and providing exceptional customer service. Adept at multitasking and working under pressure, with strong project management and documentation abilities. Proactive and motivated to pursue a career in information risk management, with a commitment to obtaining relevant industry certifications.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Marshalls
10.2023 - Current
  • Provided exceptional customer service by assisting customers with inquiries, locating merchandise, and processing transactions efficiently
  • Adapted to dynamic business needs and priorities by performing various tasks as assigned by management, including cashiering, fitting room assistance, and floor set-ups
  • Collaborated with team members to achieve and exceed sales goals and contribute to a positive work environment.

Network Administrator Intern

HSCDSB
01.2023 - 09.2023
  • Configured and optimized network systems enhancing performance and security, and documenting technical processes to support future improvements
  • Managed user identities and access using Azure Active Directory (AAD), including configuring user roles, setting up group policies, and performing regular audits to maintain compliance
  • Conducted deep packet analysis with Wireshark and tcpdump to identify and resolve network and communication security issues
  • Reviewed and refined access control lists (ACLs) on routers and switches to ensure secure access to critical network resources, minimizing the risk of unauthorized access attempts
  • Provided technical support, addressing and resolving network and system issues
  • Collaborated with cross-functional teams to implement a wireless network upgrade, enhancing network coverage and reliability by 30%, and developed security controls to support the upgrade
  • Supported the setup, configuration, and management of Virtual Machines to secure virtual environments for network operations.

Teaching Assistant(Java, Database Programming)

Algoma University
09.2021 - 08.2022
  • Assisted instructors in delivering labs, and tutorials for Java programming, data structures, and database programming courses.
  • Provided one-on-one tutoring and academic support to students, clarifying concepts, and assisting with assignments and projects.
  • Demonstrated strong communication and interpersonal skills in interacting with students and instructors, fostering a supportive and engaging learning environment

Junior Web Developer Intern

LBMX
01.2021 - 08.2021
  • Collaborated with Agile-Scrum team to address complex problems and contribute to the development of innovative solutions
  • Implemented unit tests using Jasmine and Karma to validate application functionality, ensuring high code quality and minimizing the occurrence of bugs
  • Utilized ASP.NET and SQL-Server for server-side development and Angular for front-end web development, creating responsive and user-friendly interfaces
  • Utilized Azure DevOps for implementing CI/CD pipelines, automating testing and deployment processes, ensuring rapid and reliable delivery of software updates
  • Integrated RESTful APIs to enhance application functionality and facilitate efficient communication between the server and client-side applications
  • Utilized Jira for project management, task tracking, and issue resolution, ensuring effective coordination and workflow management
  • Used PowerShell scripting to update Angular versions for the development team, automating the process and improving efficiency
  • Visual Studio and Visual Studio Code for coding and debugging
  • Git for version control, managing code changes, and collaborating with team members.

Education

Bachelor's in Computer science (Honors) -

Algoma University
Sault Ste Marie, ON
10.2022

Skills

  • Information Security & Risk Management: User identity and access management, network security assessments (aligns with risk management requirements)
  • Customer Service: Experience assisting clients and resolving issues (relevant to vendor interaction)
  • Technical Troubleshooting: Deep packet analysis, system issue resolution, and technical support
  • Project Management: Experience using Jira for task tracking, project coordination, and documentation
  • Communication: Excellent verbal and written communication for explaining technical concepts to non-technical stakeholders
  • Software Application Structure: Familiarity with software development lifecycles from web development
  • Microsoft Office Suite: Proficiency in using Office tools for documentation and managing information

Certification


  • CCNA - Cisco Certified Network Associate (In progress)
  • Microsoft Applied Skills (ASP.NET Core)

Timeline

Sales Associate

Marshalls
10.2023 - Current

Network Administrator Intern

HSCDSB
01.2023 - 09.2023

Teaching Assistant(Java, Database Programming)

Algoma University
09.2021 - 08.2022

Junior Web Developer Intern

LBMX
01.2021 - 08.2021

Bachelor's in Computer science (Honors) -

Algoma University

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VICTORIA ZIKIYE