Victoria Zhou
Ottawa,Ontario
Summary
Proactive professional with 3 years of customer service experience, excelling in fast-paced environments. Known for a strong work ethic, attention to detail, and a commitment to delivering exceptional customer experiences. Adept at problem-solving and building positive client relationships, seeking to leverage these skills in a full-time position to contribute to a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant - Part Time
Globo Shoes
Ottawa, Ontario
10.2023 - 01.2024
- Assisted customers in selecting and purchasing footwear, demonstrating in-depth knowledge of products and current fashion trends.
- Managed inventory and visual merchandising, ensuring optimal product display and availability.
- Processed sales transactions, and handled cash and credit card payments with accuracy and efficiency.
- Collaborated with the team to exceed sales targets.
Social Media Coordinator - Full Time
Cupshe.com
12.2021 - 01.2023
- Spearheaded influencer marketing campaigns by collaborating with internet celebrities to boost sales and brand exposure.
- Designed and executed influencer marketing strategies aligned with the overall brand marketing plan.
- Managed campaign content across major social media platforms including Facebook, Instagram, and TikTok, enhancing audience engagement and online presence.
Customer Service Specialist - Full Time
SHEIN.COM
12.2020 - 10.2021
- Responded to day-to-day issues raised by customers, identified solutions, and provided timely responses.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Generated weekly reports on customer feedback, trends, and other metrics for management review.
Education
Marketing Research and Analysis - Postgraduate -
Algonquin College
Ottawa, Canada04-2024
Bachelor of General Studies -
Indiana University
Indiana, United States01.2021
Skills
- Customer Service
- CRM Management
- Display Setup
- Direct Customer Interaction
- Logistics Management
- Inventory Management
Certification
- Canadian Food Safety Certification
Timeline
Sales Assistant - Part Time
Globo Shoes
10.2023 - 01.2024
Social Media Coordinator - Full Time
Cupshe.com
12.2021 - 01.2023
Customer Service Specialist - Full Time
SHEIN.COM
12.2020 - 10.2021
Marketing Research and Analysis - Postgraduate -
Algonquin College
Bachelor of General Studies -
Indiana University
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