Victoria Zavala
San Marcos,CA
Summary
Experienced with delivering compassionate support and assistance to individuals with varying needs. Utilizes effective communication and empathy to create safe and nurturing environment. Track record of managing daily activities and addressing challenging behaviors efficiently.
Overview
4
4
years of professional experience
Work History
Direct Support Professional Caregiver
Civitas Living
10.2024 - 09.2025
- Assisted clients in personal hygiene routines, promoting dignity and independence.
- Implemented individualized care plans, ensuring adherence to therapeutic goals and objectives.
- Coordinated recreational activities, fostering social interaction and community engagement.
- Monitored client progress, documenting changes in behavior and health for reporting purposes.
- Trained new staff on best practices in caregiving and client interaction techniques.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
Administrative Assistant
NAP San Diego LLC
04.2022 - 06.2024
- Enter client payment and invoices through Aquamatica.
- Provide excellent customer service to clients.
- Update and maintain client files.
- Create checks and mail them out to customers and vendors.
- Process customer refunds.
- Verify invoice amounts matched bank statements.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Park Attendant
OneSource (Legoland)
08.2021 - 04.2022
- Maintained cleanliness and safety of park facilities and grounds.
- Assisted in planning and executing recreational activities for visitors.
- Provided information to guests regarding park rules and amenities.
- Monitored equipment usage, ensuring proper maintenance and safety compliance.
- Advice guests of weekly or monthly promotions on items, clothing, souvenirs, etc.
Education
High School Diploma -
Miracosta College
Oceanside, CASkills
- Disability awareness
- Emotional support
- Meal preparation
- Personal hygiene assistance
- Transportation assistance
- Patient care
- Nutrition monitoring
- Activity planning
- Community integration
- Respectful and compassionate
- Strong ethics
- Medication management
- Multitasking and organization
- ADL assistance
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional Caregiver
Civitas Living
10.2024 - 09.2025
Administrative Assistant
NAP San Diego LLC
04.2022 - 06.2024
Park Attendant
OneSource (Legoland)
08.2021 - 04.2022
High School Diploma -
Miracosta College