VICTORIA WILCOX
Etobicoke,ON
Summary
Experience in leading teams in a friendly yet effective manner. Delegating tasks, training employees and students, providing feedback, and making and completing goals within the workplace. Excellent communication and listening skills with colleagues and guests. Am able to provide creative problem-solving skills, leadership, and motivation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant and Event Technician
Centennial College
12.2022 - Current
- Manages and provides feedback to WIL placement students
- Leads students in planning and executing a variety of events in order to instill the required skills needed for the event industry
- Provides weekly schedules to students while accommodating to their availability
- Experience in balancing and closing financials on a weekly basis
- Manages hotel rooms and supervises the students while they make sure they are up to standards
Food and Beverage Service Coordinator
Centennial College
09.2022 - 12.2022
- Directly assisted Restaurant and Event Technicians to oversee students and provide constructive feedback to further enhance their learning.
- Gladly worked flexible hours outside of contract schedule to help during unforeseen events.
- Picked up extra managerial responsibilities to further advance students learning within their placement positions.
- Applied creative skills to daily tasks, improving student efficiency and productivity.
Event Supervisor
Centennial College Event Centre
09.2021 - 12.2021
- Coordinated schedules and timelines for events.
- Analyzed problems, identified solutions and made decisions.
- Maintained flexible work schedule to meet event needs.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Supervisor
Tim Hortons
12.2018 - 07.2021
- Handled customer complaints, resolved issues, and made sure the same problems would not happen again.
- Mentored newly hired employees on operating equipment and safety.
- Set daily goals for each position and provided team leadership.
- Achieved results by working with staff to meet established targets.
Education
Hospitality Diploma - Special Event Planning
Centennial College
Scarborough, ON04.2022
Skills
- Event Supervision - Oversaw students within the event space and helped train them to complete event-related tasks effectively
- Exceptional Hospitality Service - Always found ways to give the best service to every guest
- Microsoft Expert - Expert in Word, PowerPoint, and Excel
- Training and Mentoring - Trained and mentored new staff and students
- Priority Management - Gave every staff member extra jobs to do throughout shifts to keep the store clean and sanitized
- Good Under Pressure - Works well under pressure and enjoys being able to solve problems on the spot
Certification
- Smart Serve License
- First Aid and CPR License
- Safe Food Handlers Certification
Timeline
Restaurant and Event Technician
Centennial College
12.2022 - Current
Food and Beverage Service Coordinator
Centennial College
09.2022 - 12.2022
Event Supervisor
Centennial College Event Centre
09.2021 - 12.2021
Supervisor
Tim Hortons
12.2018 - 07.2021
Hospitality Diploma - Special Event Planning
Centennial College
- Smart Serve License
- First Aid and CPR License
- Safe Food Handlers Certification
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