Victoria wheeler
Gilroy
Summary
Enterprising Appliance Sales Associate with many years of experience dedicated to appliance sales. Confident and articulate appliance expert to build customer relationships quickly and close sales. People person with sincere dedication to helping customers make right appliance decision without going to another store.
Overview
13
13
years of professional experience
1984
1984
years of post-secondary education
Work History
Appliances sales associate
Home Depot
Gilroy
04.2020 - 02.2026
- Assisted customers in selecting appliances based on needs and budget.
- Demonstrated appliance features and benefits to enhance customer understanding.
- Managed inventory levels to ensure product availability and organization.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain a clean and inviting showroom.
- Provided product knowledge training to new associates for improved service.
- Responded to customer inquiries regarding warranties and service options.
- Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
- Greeted customers entering appliance showroom proactively and courteously.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Maintained department and showroom with neat and orderly displays.
- Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
- Processed payments for purchases using cash registers or POS systems.
Assistant Manager
Biglots
Gilroy
08.2018 - 01.2019
- Assisted in managing daily store operations and staff activities.
- Coordinated employee schedules and ensured coverage during peak hours.
- Implemented merchandising strategies to enhance product visibility and sales.
- Trained new team members on company policies and customer service standards.
- Monitored inventory levels and assisted with restocking merchandise as needed.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with management on promotional events and store displays.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Department Manager
Walmart
Gilroy
07.2013 - 08.2018
- Led daily operations for multiple departments within retail environment.
- Developed staff schedules to optimize productivity and service levels.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels to ensure product availability for customers.
- Collaborated with cross-functional teams to streamline operational processes.
- Resolved customer inquiries and complaints professionally and efficiently.
- Monitored compliance with safety procedures and company policies consistently.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Education
Gilroy High
Gilroy, CASkills
- Sales transactions
- Inventory management
- Customer relationship management
- Product demonstration
Timeline
Appliances sales associate
Home Depot
04.2020 - 02.2026
Assistant Manager
Biglots
08.2018 - 01.2019
Department Manager
Walmart
07.2013 - 08.2018
Gilroy High