Victoria Weischedel
Orangeville
Summary
Successful Account Manager for a leading technology company with over 10 years of sales and customer service experience. Enthusiastic and outgoing professional who enjoys working with people and providing insightful and honest product and technology recommendations to new and existing accounts. Confident communicator and able presenter in everything from quarterly technology road maps, sales pitches to departmental presentations. Reliable, trustworthy, and ethical professional who takes pride in building business, brand awareness, and product loyalty through integrity and honesty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Fully Managed
01.2020 - Current
- Owned the Managed Service Agreement (MSA), ensuring its satisfactory delivery, and effective interpretation, for clients and internal Team Members. Managing client expectations, and ensuring their understanding of all items on the signed agreement.
- Worked closely with C-level executives to identify, recommend, implement and support cost-effective and HIPPA Compliant medical grade technology road maps on a Quarterly basis.
- Provided strategic and tactical advice on successful ways for using technology to achieve specific business goals
- Maintain ongoing understanding of client’s business from the top-down both application and technology while staying up-to-date on the evolution of their business.
- Oversaw and liaised with primary contacts on all IT projects and Technical support while ensuring Customer Satisfaction
- Conduct Quarterly, and Monthly Business reviews with our National level clients, in accordance with their fiscal planning cycle, to ensure efficient MRR reconciliation, and SOWs are being delivered to the clients satisfaction.
- Identified new business relationship opportunities, and secured referrals
- Updated and managed opportunities and communications within our CRM and PSA systems, on a daily basis;
- Assisting internal teams in scope-reviews for requests outside of the MSA;
- Creating action plans for at-risk accounts;
Business Development Representative
Fully Managed
02.2018 - 01.2020
- Developed highly profitable pipeline based on multiple cold and warm sales techniques
- Expanded business through effective network development, identifying new, and prospective clients.
- Scheduled on average 50 new client meetings per month to bring in technology upsells to new and existing customers
- Built and strengthened long-lasting client relationships
- Provided extensive support in technical and business areas to key accounts
- Boosted brand awareness by representing the company at industry events and conferences.
- Conducted market research to identify new business opportunities and target areas for expansion.
Restaurant Manager
Boston Pizza
09.2015 - 01.2020
- Lead, direct and motivate team members on effective methods, operations and procedures within the restaurant
- Actively participate in ongoing customer service programs to build sales and awareness in the community
- Carefully interview, select, train supervise and schedule staff
- Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service
- Correctly calculate inventory and order appropriate supplies
- Develop, implement and manage business plans to promote profitable food and beverage sales
Marketing / Community Relations Manager
Boston Pizza
09.2016 - 02.2018
- Develop positive, on-going relationships with community organizations and businesses on behalf of the restaurant via public relations and marketing
- Maintain all aspects of social media for the restaurant
- Effectively 'Chase the Sale' and educate the local community about the Boston Pizza brand, concept and programs with local businesses, schools, sports teams and community organizations
- Research companies and organizations for possible partnerships
- Received 3 corporate awards for marketing incentives and promotional achievements
Bartender / Server / Restaurant Trainer
Boston Pizza
04.2009 - 01.2020
- Consistently exceeded sales goals as the Lead Server and Bartender
- Trained new employees on all aspects of the restaurant. Oversaw their activity during their trial period
- Took and served customer orders and maintained excellent customer service
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Resolved guest complaints quickly and efficiently
Education
High School Diploma - undefined
Robert F Hall Catholic Secondary School
Caledon, ON, CanadaAssociate of Arts - French
University of Guelph
Guelph, ONSkills
- Customer Needs Assessment
- Upselling & Cross-Selling Techniques
- Self Motivated
- Strong Work Ethic
- Conflict Resolution
- Territory Management & Target Achievement
- Relationship Building & Networking
- MS Office
- CRM Software Proficiency
- Sales Forecasting & Pipeline Management
- Relationship Development
Certification
- French Language Certificate
- Smart Server Certificate
Timeline
Account Manager
Fully Managed
01.2020 - Current
Business Development Representative
Fully Managed
02.2018 - 01.2020
Marketing / Community Relations Manager
Boston Pizza
09.2016 - 02.2018
Restaurant Manager
Boston Pizza
09.2015 - 01.2020
Bartender / Server / Restaurant Trainer
Boston Pizza
04.2009 - 01.2020
High School Diploma - undefined
Robert F Hall Catholic Secondary School
Associate of Arts - French
University of Guelph
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