Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victoria Wang

Calgary

Summary

Positive, upbeat, and adaptable, with excellent communication and teamwork abilities. Equipped with foundational knowledge in business and computer science. Developed skills in customer service and technical support within a fast-paced retail environment. Skilled in diagnosing issues, providing accurate information, ability to quickly grasp new information and implement effective solutions. Seeking to transition into new field where these transferable skills can drive success and foster growth.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Advisor

Aritzia
Calgary, AB
08.2023 - Current
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Successfully managed and audited all inventory levels, ensuring accuracy and efficiency in every task. Achieved recognition as the second top performer in Canada for this role by consistently exceeding expectations.
  • Demonstrated exceptional attention to detail, leaving lasting impressions through a strong work ethic, a positive and engaging attitude, and outstanding customer service. Efficiently processed transactions and returns within 60 seconds, showcasing technical proficiency and a highly efficient workflow.

Sales Associate

La Vie En Rose
Calgary, AB
07.2021 - 08.2023
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
  • Anticipated customer needs, providing them with excellent customer service while upholding brand standards
  • Guided 100+ customers daily through the process of finding their ideal sizes and styles in the fitting room and on the sales floor
  • Helped customers sign up for exclusive rewards and discounts through the stores rewards system and also operated the POS system processed transactions through various types of payment including credit, debit, gift cards and cash
  • Counted or received the deposit of each day and clocked in or out on time
  • Proactively stayed informed about the latest sales offering and continuously maximized sales profit
  • Worked on a team with 25 other sales associates to boost sales goals, conversion, and units per transaction through constant communication and celebrating accomplishments

Education

Bachelors Degree - Computer Science And Business Dual Major

University of Calgary
Calgary, AB
05-2027

Western Canada High School
Calgary, Alberta
06.2023

Skills

    Customer service- contributing to company culture

    Proficient in excel and python

    Multitasking and organization

    Strong work ethic

    Excellent communication

    Team collaboration

Certification

  • First Aid & CPR/AED level C March2023
  • Athletic trainer of the year June2023

Languages

Chinese (Mandarin)

Timeline

Service Advisor

Aritzia
08.2023 - Current

Sales Associate

La Vie En Rose
07.2021 - 08.2023
  • First Aid & CPR/AED level C March2023
  • Athletic trainer of the year June2023

Bachelors Degree - Computer Science And Business Dual Major

University of Calgary

Western Canada High School
Victoria Wang