Victoria Walsh
Nanaimo,B.C.
Summary
People-oriented retail employee with 2 years experience providing excellent customer service. Highly responsive to customers needs and always looking for a solution to customer inquiries. A team player always going the extra mile to ensure customers are satisfied and sales goals are met.
Overview
2
2
years of professional experience
Work History
TCP-LCT
KMF traffic solutions
04.2022 - 11.2022
- Set up lane closures and cones to surrounding construction.
- Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
- Installed and maintained road markings to clearly define lanes and enhance road safety.
- Responded to citizen complaints to address community concerns and maintain public trust.
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Inspected traffic control devices to verify functionality, placement and safety compliance.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of employees and traveling public.
Receptionist
Harris mazda
02.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected cash payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Wardrobe Consultant
Moores clothing for men
09.2021 - 02.2022
- Assisted with alterations and accurately measured clients as requested
- Assisted in purchasing garments and accessories, helping clients look their best for weddings and other events.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy and processed POS transactions in all forms.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Recommended complementary purchases to customers, increasing revenue.
Lead Sales Associate/Key Holder
Eddie Bauer
11.2020 - 09.2021
- Opened and closed store independently and followed the procedures outlined by management successfully
- Showed leadership in training new staff
- Assisted customers with both online and in-store orders, purchases, and returns.
- Replenished sales floor merchandise and organized shelves, racks, for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
Sales Associate
Manhattan Home
10.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Utilized upselling techniques to promote additional products and increase sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Learning Alternatives
Nanaimo, BC04.2021
Skills
- Active listener
- Good at reading physical and emotional cues
- Effective communicator
- Patient
- Responsive
- Organized
- Adaptability
- Work well individually and as a team member Creative
- Dependable
Timeline
TCP-LCT
KMF traffic solutions
04.2022 - 11.2022
Receptionist
Harris mazda
02.2022 - 04.2022
Wardrobe Consultant
Moores clothing for men
09.2021 - 02.2022
Lead Sales Associate/Key Holder
Eddie Bauer
11.2020 - 09.2021
Sales Associate
Manhattan Home
10.2020 - 01.2021
High School Diploma -
Learning Alternatives
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