Summary
Overview
Work History
Education
Skills
Languages
Timeline
Additional Experience
Generic

Victoria Walmsley

Carleton Place,Canada

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server (Part-Time)

Broadway Bar & Grill Central
04.2024 - Current
  • Managed order accuracy through effective communication with kitchen staff and guests.
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

Bartender & Cart Attendant (Seasonal)

Stittsville Golf Course
06.2025 - 08.2025
  • Delivered personalized service to golfers while managing multiple transactions.
  • Upsold food and beverage options to enhance guest experience and increase sales.
  • Maintained organized and safe bar/cart areas.

Educator (Part-Time)

Lululemon, Bayshore Shopping Centre
09.2021 - 12.2024
  • Delivered product knowledge tailored to customer needs.
  • Maintained visual merchandising standards and contributed to an inclusive team culture.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined order processing procedures, enhancing overall efficiency in service delivery.
  • Trained new team members on customer service protocols and company policies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cheer & Dance Team Member

CFL Ottawa Redblacks
06.2022 - 11.2024
  • Represented the team at games, corporate events, and community initiatives.
  • Strengthened teamwork and adaptability through disciplined practice and performance.
  • Participated in promotional events, representing organization and promoting brand image.
  • Utilized strong memorization skills, quickly learning and retaining complex routines for performances.
  • Adapted to various roles within the team, seamlessly transitioning between lead positions and supporting roles as needed.

Bartender (Seasonal Event)

Ottawa Comedy Festival, LeBreton Flats
06.2024 - 08.2024
  • Served high volumes of guests quickly and accurately in a fast-paced festival environment.
  • Managed cash/card transactions and long service lines efficiently.
  • Collaborated with staff to ensure a safe, positive guest experience.

Education

Bachelor of Arts - Forensic Psychology, Neuroscience & Mental Health

Carleton University
Ottawa, ON
06.2025

High School Diploma - undefined

École Secondaire Catholique Paul Desmarais
Stittsville, Ontario
06.2020

Skills

  • Bilingual in English and French
  • Customer Service: Hospitality, conflict resolution, guest relations
  • Leadership & Teamwork: Coaching, motivational leadership, collaboration

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender & Cart Attendant (Seasonal)

Stittsville Golf Course
06.2025 - 08.2025

Bartender (Seasonal Event)

Ottawa Comedy Festival, LeBreton Flats
06.2024 - 08.2024

Server (Part-Time)

Broadway Bar & Grill Central
04.2024 - Current

Cheer & Dance Team Member

CFL Ottawa Redblacks
06.2022 - 11.2024

Educator (Part-Time)

Lululemon, Bayshore Shopping Centre
09.2021 - 12.2024

High School Diploma - undefined

École Secondaire Catholique Paul Desmarais

Bachelor of Arts - Forensic Psychology, Neuroscience & Mental Health

Carleton University

Additional Experience

  • Hostess, Broadway Bar & Grill (2022–2023): Welcomed guests and assisted servers.
  • Coach, Cheer Sport Sharks & Carleton Place Gymnastics (2016–2022): Coached athletes and fostered confidence, teamwork, and skill development.
  • Beauty Specialist, Shoppers Drug Mart (2021): Assisted customers with product selection and maintained organized, appealing displays.

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Victoria Walmsley