Victoria Walmsley
Carleton Place,Canada
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server (Part-Time)
Broadway Bar & Grill Central
04.2024 - Current
- Managed order accuracy through effective communication with kitchen staff and guests.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Bartender & Cart Attendant (Seasonal)
Stittsville Golf Course
06.2025 - 08.2025
- Delivered personalized service to golfers while managing multiple transactions.
- Upsold food and beverage options to enhance guest experience and increase sales.
- Maintained organized and safe bar/cart areas.
Educator (Part-Time)
Lululemon, Bayshore Shopping Centre
09.2021 - 12.2024
- Delivered product knowledge tailored to customer needs.
- Maintained visual merchandising standards and contributed to an inclusive team culture.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing procedures, enhancing overall efficiency in service delivery.
- Trained new team members on customer service protocols and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cheer & Dance Team Member
CFL Ottawa Redblacks
06.2022 - 11.2024
- Represented the team at games, corporate events, and community initiatives.
- Strengthened teamwork and adaptability through disciplined practice and performance.
- Participated in promotional events, representing organization and promoting brand image.
- Utilized strong memorization skills, quickly learning and retaining complex routines for performances.
- Adapted to various roles within the team, seamlessly transitioning between lead positions and supporting roles as needed.
Bartender (Seasonal Event)
Ottawa Comedy Festival, LeBreton Flats
06.2024 - 08.2024
- Served high volumes of guests quickly and accurately in a fast-paced festival environment.
- Managed cash/card transactions and long service lines efficiently.
- Collaborated with staff to ensure a safe, positive guest experience.
Education
Bachelor of Arts - Forensic Psychology, Neuroscience & Mental Health
Carleton University
Ottawa, ON06.2025
High School Diploma - undefined
École Secondaire Catholique Paul Desmarais
Stittsville, Ontario06.2020
Skills
- Bilingual in English and French
- Customer Service: Hospitality, conflict resolution, guest relations
- Leadership & Teamwork: Coaching, motivational leadership, collaboration
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender & Cart Attendant (Seasonal)
Stittsville Golf Course
06.2025 - 08.2025
Bartender (Seasonal Event)
Ottawa Comedy Festival, LeBreton Flats
06.2024 - 08.2024
Server (Part-Time)
Broadway Bar & Grill Central
04.2024 - Current
Cheer & Dance Team Member
CFL Ottawa Redblacks
06.2022 - 11.2024
Educator (Part-Time)
Lululemon, Bayshore Shopping Centre
09.2021 - 12.2024
High School Diploma - undefined
École Secondaire Catholique Paul Desmarais
Bachelor of Arts - Forensic Psychology, Neuroscience & Mental Health
Carleton University
Additional Experience
- Hostess, Broadway Bar & Grill (2022–2023): Welcomed guests and assisted servers.
- Coach, Cheer Sport Sharks & Carleton Place Gymnastics (2016–2022): Coached athletes and fostered confidence, teamwork, and skill development.
- Beauty Specialist, Shoppers Drug Mart (2021): Assisted customers with product selection and maintained organized, appealing displays.