Victoria Villarreal
Pasadena,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Case Manager
Farar & Lewis LLP
09.2019 - Current
- Coordinated intake appointments and opened files on Abacus and Casepeer.
- Effectively managed heavy caseload of 90+ cases.
- Opened files and arranged new client intake appointments.
- Negotiated health insurance and medical liens and ensured keeping office costs low.
- Opened and handled Medi-Cal/Medicare and Private Health Insurance claims and liens.
- Opened claims with 1st and 3rd party insurance companies.
- Drafted and sent Retainers/HIPAA compliant authorizations for clients.
- Translated meetings between clients and attorneys
- Assisted clients in resolving property damage claims (set up inspection, reimbursement for storage/tow, reimbursement for rental/loss of use, and coordinate execution of property damage releases and payment).
- Compiled and organized all medical records and bills in preparation for demand.
- Request police reports and all supporting evidence including photos and statements.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Receptionist/Legal Asst.
L Bishop Austin & Associates Law
06.2019 - 09.2019
- Implemented office organization to ensure daily activities run smoothly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
HR Receptionist/Administrative Assistant
AMDA
08.2017 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responsible for administrative support for all departments
- Provided clerical duties such as answering phones, ordering/restocking inventory, filing, submitting payroll, distributing mail, data entry, photocopying, scanning, arranging appointments/meetings for directors, faculty, staff, and students
- Maintained office technology, updated database entries and contacts, composed email alerts/notifications to appropriate parties, and issued alumni badges
- Assisted in facilitating parent meetings with administrators.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Office Ambassador/Tour Guide
Concordia University Irvine - Undergraduate Admissions
06.2014 - 05.2017
- Managed administrative tasks such as answer phone and assist patrons and professors with questions or concerns at the front desk
- Organized office, created student files, excel usage, facilitated/provided campus visits, data entry into Salesforce, organized mail, assisted in school events, and knowledgeable about admission's information and standard background information on the school.
- Assisted team with operational policies and procedures to drive services.
Education
Some College (No Degree) - Spanish
AIFS: University of Granada, Spain
Granada, SpainB.A. History and Political Science -
Concordia University Irvine
Irvine, CA05.2017
Skills
- Microsoft Outlook Excel, Word, and PowerPoint
- Salesforce
- Abacus
- Adobe Acrobat
- Casepeer
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Case Planning
- Records Management
- Data Entry and Analysis
- Case Management Tracking
- Medical Records Management
References
Upon Request
Languages
Spanish
Professional Working
Timeline
Case Manager
Farar & Lewis LLP
09.2019 - Current
Receptionist/Legal Asst.
L Bishop Austin & Associates Law
06.2019 - 09.2019
HR Receptionist/Administrative Assistant
AMDA
08.2017 - 06.2019
Office Ambassador/Tour Guide
Concordia University Irvine - Undergraduate Admissions
06.2014 - 05.2017
Some College (No Degree) - Spanish
AIFS: University of Granada, Spain
B.A. History and Political Science -
Concordia University Irvine
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