Victoria Vilchez
Eastvale
Summary
Senior Project Manager at RIA Money Transfer with strong expertise in project management and risk assessment. Demonstrated ability to drive process improvements and enhance project outcomes through effective stakeholder engagement and mentorship. Proficient in system testing, conflict resolution, and team leadership, consistently achieving project success aligned with company objectives.
Overview
9
9
years of professional experience
Work History
Sr. Project Manager | Finance Ops
RIA Money Transfer
Buena Park
11.2024 - Current
- Collected requirements in BRD to ensure timely delivery of project specifications.
- Maintained and monitored comprehensive project plans and schedules for all assigned projects.
- Proactively managed projects to drive results while mitigating delays and risks.
- Streamlined processes and enhanced project outcomes through organization, innovation, and collaboration.
- Developed detailed business plans to implement significant changes effectively.
- Created thorough reports on project status, highlighting issues, risks, and opportunities.
- Resolved conflicts among team members to sustain productivity levels.
- Managed project scope, timeline, and budget in alignment with company objectives.
- Develop and mentor junior PMs by providing training and guidance.
Project Manager | Finance Ops
RIA Money Transfer
Buena Park
07.2023 - 11.2024
- Gathered requirements in BRD to ensure timely project delivery.
- Coordinated resources across departments for successful project completion.
- Drafted progress reports for executive leadership review.
- Identified project risks and developed mitigation strategies.
- Conducted system analysis and testing to resolve technical issues.
- Resolved issues efficiently, demonstrating strong problem-solving skills.
Agent Experience Lead
RIA Money Transfer
Buena Park
02.2022 - 06.2023
- Conducted market research to identify industry trends and opportunities.
- Developed customer relationships to ensure satisfaction with services.
- Provided strategic advice to clients based on analysis and market insights.
- Organized and collected data to propose enhancements for POS system.
- Prepared business requirements document (BRD) and submitted process improvement requirements.
- Responded promptly to client inquiries, efficiently resolving issues.
Finace Ops Project Lead
RIA Money Transfer
Buena Park
12.2015 - 02.2022
- Reviewed processes and procedures for Finance Ops Team, identifying areas for enhancement.
- Proposed improvements and documented key projects for system optimization.
- Led global system changes to enhance transaction cancellation process.
- Created Agent Statement and Account Statement utilized across multiple regions.
- Maintained strong connections with stakeholders, development team, and end users to ensure project success.
- Conducted training sessions for new employees to facilitate onboarding.
Education
Associate of Arts - Undergraduate
Long Beach City College
Long Beach, CASome College (No Degree) - Business Law and Accounting Courses
Long Beach City College
Long Beach, CASkills
- Project management and business analysis
- Risk assessment and specification review
- Mentorship and team building
- Process improvement strategies
- Stakeholder engagement
- System testing and data analysis
- Conflict resolution techniques
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Sr. Project Manager | Finance Ops
RIA Money Transfer
11.2024 - Current
Project Manager | Finance Ops
RIA Money Transfer
07.2023 - 11.2024
Agent Experience Lead
RIA Money Transfer
02.2022 - 06.2023
Finace Ops Project Lead
RIA Money Transfer
12.2015 - 02.2022
Associate of Arts - Undergraduate
Long Beach City College
Some College (No Degree) - Business Law and Accounting Courses
Long Beach City College
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