Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Victoria Velazquez

Woodland Hills

Summary

Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.

Overview

8
8
years of professional experience

Work History

Rides Operations Supervisor/ Admin Supervisor

Santa Cruz Seaside Co
Santa Cruz
07.2018 - 08.2025
  • Oversee daily operations, ensuring smooth and safe functioning
  • Manage safety protocols and conduct routine maintenance checks
  • Coordinate staff breaks while ensuring operational efficiency
  • Handle Guest services, address concerns, and resolve conflicts to maintain a positive experience
  • Oversee daily administrative operations, including documentation, reporting and record keeping
  • Implemented organizational systems to improve efficiency and accuracy
  • Supervised and mentored administrative staff to achieve department goals

Yard Duty

Watsonville Prep Schools
Watsonville
02.2023 - 08.2023
  • Supervised outdoor activities to ensure safety and adherence to behavior standards.
  • Managed minor conflicts and provided first aid as necessary during activities.
  • Enforced school rules to foster respectful interactions among students.
  • Monitored playground dynamics to maintain a positive and engaging environment.
  • Assisted children in resolving conflicts and enhancing social skills.
  • Oversaw student engagement during recess to promote safety and participation.
  • Completed daily responsibilities efficiently and with attention to detail.

Sales Associate

Marini's Candies
Santa Cruz
01.2021 - 06.2022
  • Addressed customer inquiries with professionalism, ensuring high satisfaction levels.
  • Created welcoming atmosphere to enhance overall shopping experience.
  • Assisted customers in selecting candies and gifts for special occasions.
  • Provided exceptional service by guiding guests in candy selection and product recommendations.

Team Member

Taco Bell
10.2017 - 06.2018
  • Greeted customers with a friendly, positive demeanor to enhance experience.
  • Accurately processed orders at counter and drive-thru to ensure efficiency.
  • Prepared food items in compliance with safety and quality standards.
  • Maintained cleanliness and organization of dining area and kitchen for optimal environment.
  • Delivered excellent customer service through face-to-face interactions and phone conversations.
  • Addressed customer requests and inquiries to boost satisfaction levels.

Education

Bachelor of Arts - Psychology

California State Univeristy of Los Angeles
Los Angeles, CA
06-2027

Associate of Arts - Psychology

Cabrillo College
Aptos, CA
05-2025

High School Diploma -

Watsonville High School
Watsonville, CA
06.2018

Skills

  • Leadership and Team Management
  • Communication Skills
  • Problem-Solving and Quick Decision-Making
  • Guest Service
  • Safety Awareness and Monitoring
  • Enforcing Rules
  • Conflict Resolution
  • Encouraging Positive Interactions
  • First Aid and Emergency Response
  • Sales and Promotion
  • Customer Service and Communication
  • Team Work
  • Cash Handling
  • Food Preparation
  • Cleanliness and Organization

Languages

  • English
  • Spanish
  • Some American Sign Language

Languages

English
Professional
Spanish
Professional
American Sign Language
Limited

Timeline

Yard Duty

Watsonville Prep Schools
02.2023 - 08.2023

Sales Associate

Marini's Candies
01.2021 - 06.2022

Rides Operations Supervisor/ Admin Supervisor

Santa Cruz Seaside Co
07.2018 - 08.2025

Team Member

Taco Bell
10.2017 - 06.2018

Bachelor of Arts - Psychology

California State Univeristy of Los Angeles

Associate of Arts - Psychology

Cabrillo College

High School Diploma -

Watsonville High School
Victoria Velazquez