Victoria Velazquez
Woodland Hills
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
8
8
years of professional experience
Work History
Rides Operations Supervisor/ Admin Supervisor
Santa Cruz Seaside Co
Santa Cruz
07.2018 - 08.2025
- Oversee daily operations, ensuring smooth and safe functioning
- Manage safety protocols and conduct routine maintenance checks
- Coordinate staff breaks while ensuring operational efficiency
- Handle Guest services, address concerns, and resolve conflicts to maintain a positive experience
- Oversee daily administrative operations, including documentation, reporting and record keeping
- Implemented organizational systems to improve efficiency and accuracy
- Supervised and mentored administrative staff to achieve department goals
Yard Duty
Watsonville Prep Schools
Watsonville
02.2023 - 08.2023
- Supervised outdoor activities to ensure safety and adherence to behavior standards.
- Managed minor conflicts and provided first aid as necessary during activities.
- Enforced school rules to foster respectful interactions among students.
- Monitored playground dynamics to maintain a positive and engaging environment.
- Assisted children in resolving conflicts and enhancing social skills.
- Oversaw student engagement during recess to promote safety and participation.
- Completed daily responsibilities efficiently and with attention to detail.
Sales Associate
Marini's Candies
Santa Cruz
01.2021 - 06.2022
- Addressed customer inquiries with professionalism, ensuring high satisfaction levels.
- Created welcoming atmosphere to enhance overall shopping experience.
- Assisted customers in selecting candies and gifts for special occasions.
- Provided exceptional service by guiding guests in candy selection and product recommendations.
Team Member
Taco Bell
10.2017 - 06.2018
- Greeted customers with a friendly, positive demeanor to enhance experience.
- Accurately processed orders at counter and drive-thru to ensure efficiency.
- Prepared food items in compliance with safety and quality standards.
- Maintained cleanliness and organization of dining area and kitchen for optimal environment.
- Delivered excellent customer service through face-to-face interactions and phone conversations.
- Addressed customer requests and inquiries to boost satisfaction levels.
Education
Bachelor of Arts - Psychology
California State Univeristy of Los Angeles
Los Angeles, CA06-2027
Associate of Arts - Psychology
Cabrillo College
Aptos, CA05-2025
High School Diploma -
Watsonville High School
Watsonville, CA06.2018
Skills
- Leadership and Team Management
- Communication Skills
- Problem-Solving and Quick Decision-Making
- Guest Service
- Safety Awareness and Monitoring
- Enforcing Rules
- Conflict Resolution
- Encouraging Positive Interactions
- First Aid and Emergency Response
- Sales and Promotion
- Customer Service and Communication
- Team Work
- Cash Handling
- Food Preparation
- Cleanliness and Organization
Languages
- English
- Spanish
- Some American Sign Language
Languages
English
Professional
Spanish
Professional
American Sign Language
Limited
Timeline
Yard Duty
Watsonville Prep Schools
02.2023 - 08.2023
Sales Associate
Marini's Candies
01.2021 - 06.2022
Rides Operations Supervisor/ Admin Supervisor
Santa Cruz Seaside Co
07.2018 - 08.2025
Team Member
Taco Bell
10.2017 - 06.2018
Bachelor of Arts - Psychology
California State Univeristy of Los Angeles
Associate of Arts - Psychology
Cabrillo College
High School Diploma -
Watsonville High School