Victoria Vardanyan
Panorama City
Summary
Professional administrative specialist, highly focused on streamlining office operations and enhancing team productivity. Proven ability to manage schedules, coordinate meetings, and support project execution. Known for collaborative spirit and adaptability, ensuring efficient and effective completion of tasks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
STAFF ASSISTANT
DEPARTMENT OF SOCIAL SERVICES
05.2018 - Current
- Formulate and recommend policies, procedures, and regulations for employee management and processing
- Collaborate with department management to clarify employee roles and responsibilities
- Ensure compliance with organizational policies and employee regulations
- Understand and implement rights and obligations of the parties concerned and the resource available to them
- Utilize administrative, personnel, and staff development recourses to ensure project success
- Assign and track employee worker IDs based on permissible titles and affiliated unit
- Grant temporary access to requested employees as needed by management
- Prepare reports daily to ensure timely processing of applications, and profile updates
- Handle multiple projects efficiently, ensuing accuracy and adherence to deadline
- Support management with daily tasks requiring analysis of monthly, weekly, and daily applicant data
- Create and transfer cases to new units as assigned
- Maintain up-to-date knowledge of policies regarding leave processing
ELIGIBILITY WORKER II
DEPARTMENT OF SOCIAL SERVICES
10.2016 - 05.2018
- Interview, review, and analyze eligibility information to determine initial or continuing eligibility
- Explain various public assistance programs, applicable federal and state regulations, county policies, legal rights and responsibilities of persons applying for or participating in public assistance programs
- Compute benefits for eligible applicants of public assistance programs to determine whether funds can be authorized for special needs; initiate and update program participants' financial information and budget documents
- Prepare the forms necessary for entering participant's financial and biographical data into the computer system; review computer generated data reports to verify and ensure data entered are accurate
- Search various income and eligibility related computer databases to ascertain whether the applicants of the programs are receiving income from other sources of public assistance aids or programs, and to verify eligibility status
- Verify incomes to compute the amount of over-payment or under-issuance and generate over-payment reports
- Follow existing criteria in identifying suspected cases of welfare fraud for referrals to the Welfare Fraud Prevention and Investigations unit
RESEARCH MARKETING ANALYST
OPULENT DEVELOPMENT GROUP
10.2014 - 10.2016
- Research and evaluate communities for site potential, providing recommendations to stakeholders
- Compiled data into charts and graphs for comparative analysis
- Developed business models and executive summaries for investors and stakeholders
- Led competitive analysis projects to identify market trends and opportunities
- Work with architect to research permitting process and building codes, including city visits to acquire documentations
- Work directly with clients to establish and meet their requests
- Supervised interns and ensured project deadlines were met
EXECUTIVE ASSISTANT
EUROPEAN ARTSTONE
02.2012 - 09.2014
- Directly worked with diverse clientele base domestically and internationally
- Coordinated meetings and worked with clientele to establish product
- Provided direct support to CEO by managing calendars, meetings, domestic and international travel, and documents
- Lead project coordinator for various projects including the Build Expo events
- Served as an effective gatekeeper for team communication, facilitating meetings, managing information flow, and ensuring alignment across departments
- Prepared well-researched and accurate client documents
- Negotiated favorable terms and pricing agreements with vendors and manufacturers
- Led and supervised cross-functional teams in executing complex projects from initiation to completion
- Developed project plans, assigned tasks, and ensured on-time delivery, while overseeing team performance
JR. ANALYST
ENTERTAINMENT PARTNERS
11.2005 - 02.2012
- Collaborated with team on special projects and events
- Worked in a fast paced, time sensitive environment
- Carried out extensive demands of internal departments
- Worked directly with clients to help resolve issues and provide outstanding customer service
- Collaborated with the Programing Department and managers to develop and implement an internal system, streamlining communication and information sharing across all departments (CRM)
- Created various PowerPoint presentations for upper management that were used as a training tool
- Calculated, audited, and input various adjustments in accordance with client, employee, union, state, and federal requirements
- Understand the payroll system, including the occupation codes and pay codes
- Communicated with clients to address and resolve inquires related to incoming adjustments, providing analysis and insight upon request
- Helped train and mentor new employees
Education
BACHELOR OF SCIENCE - COMMUNICATIONS
ARIZONA STATE UNIVERSITY: HUGH DOWNS SCHOOL OF HUMAN COMMUNICATION
08.2014
Skills
- Proficient in Microsoft Office Suite
- Presentation Design
- IBM SPSS
- Oracle ERP
- EP CRM
- Effective Written Communication
- Strong oral communication skills
- Proven Leadership Ability
- Strong Relationship Management
- Effective problem solving skills
- Decision-making skills
- Type 70 WPM
- 10 key by touch
- Detail-oriented document review
- Client relationship management
- Conflict resolution
- High volume transaction management
- Cross-departmental collaboration
- Active listening
- Understanding Perspectives
- Scheduling and planning
- Travel arrangements
- Meeting preparation
- Professional correspondence
- Schedule and calendar management
Certification
- Certification for Corporate Etiquette and International Protocol
- Lean Six Sigma - Yellow Belt
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
STAFF ASSISTANT
DEPARTMENT OF SOCIAL SERVICES
05.2018 - Current
ELIGIBILITY WORKER II
DEPARTMENT OF SOCIAL SERVICES
10.2016 - 05.2018
RESEARCH MARKETING ANALYST
OPULENT DEVELOPMENT GROUP
10.2014 - 10.2016
EXECUTIVE ASSISTANT
EUROPEAN ARTSTONE
02.2012 - 09.2014
JR. ANALYST
ENTERTAINMENT PARTNERS
11.2005 - 02.2012
BACHELOR OF SCIENCE - COMMUNICATIONS
ARIZONA STATE UNIVERSITY: HUGH DOWNS SCHOOL OF HUMAN COMMUNICATION
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