Microsoft Office Suite
VICTORIA UBAK
Operations Specialist
Kitchener,ON
Summary
Versatile Operations Specialist with proven abilities across all levels of organizational management with history of meeting company goals utilizing consistent and organized practices. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in business development, operations and management.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
1
1
Language
Work History
Deputy Managing Director
LandWey
Lagos, Nigeria
10.2021 - 05.2022
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Streamlined operations and budgeted effectively to decrease expenditures by 9%.
- Managed 72 team members across 6 departments, resulting in approximate $14m increase in annual revenue.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Evaluated suppliers to maintain cost controls and improve operations.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Chief Operations Officer
LandWey
Lagos, Nigeria
02.2019 - 11.2020
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Raised profits by 25% within 12 months during covid-19 pandemic through strategic planning
- Leveraged experience through vital management positions guiding business to success.
- Increased residential projects from 11 projects to 16 projects within 12 months
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Provided transformational support to clients by planning and implementing customer satisfaction interventions.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Managed teams of 58 professionals focused on improving contemporary sustainable residential initiatives.
Head Internal Operations
LandWey
Lagos, Nigeria
02.2018 - 01.2019
- Helped management develop employee (35 employees) improvement plans and motivate team members to continually improve.
- Alleviated customer service needs with policy-appropriate solutions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Trained, mentored and developed new employees with positive and encouraging techniques to maximize performance and team contributions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Administrative Officer
LandWey
Lagos, Nigeria
02.2017 - 01.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Standardized office structures and processes to promote collaboration and increased performance.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated reports, managed accounts and generated reports for company database.
Program Officer
North-West Central Bank of Nigeria Entrepreneurship Development Project
Kano, Nigeria
07.2015 - 01.2017
- Designed and assessed programs for eight (8) entrepreneurship training sessions while monitoring and evaluating the progress made by implemented training programs
- Identified training and development needs through appraisals and analysis of each session
- Collaborated with senior leadership team to implement special grassroots empowerment projects, increasing program and organizational capacities.
- Used Microsoft Office and CAD ERP to create and edit proposals and reports.
- Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Program Assistant
South-South Central Bank of Nigeria Entrepreneurship Development Centre
Calabar, Nigeria
04.2013 - 06.2015
- Data management which involved analysis to support managerial decisions
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Worked alongside learning and development team to secure useful coverage of program goals and daily operations.
- Supported planning and coordination of entrepreneurship program and associated activities.
Education
Bachelor of Arts - Agricultural Sciences
University of Calabar
Calabar 10.2009 - 08.2014
Skills
Operations management
Additional Information
- Outstanding Long Service & Commitment, LandWey (CEO's Award: 2021)
- Staff of the Year, LandWey (2017)
- International Service Director, Rotary Club of University of Calabar (2013)
Software
Trello
Lucid Chart
Slack
Canva
Mailchimp
Mondaycom
Certification
Business Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Analysis
02-2022
Deputy Managing Director
LandWey
10.2021 - 05.2022
Innovation Management
03-2020
Product Management
02-2020
Developing Analytical Competencies for Managing Operations
06-2019
Chief Operations Officer
LandWey
02.2019 - 11.2020
Head Internal Operations
LandWey
02.2018 - 01.2019
Administrative Officer
LandWey
02.2017 - 01.2018
Program Officer
North-West Central Bank of Nigeria Entrepreneurship Development Project
07.2015 - 01.2017
Program Assistant
South-South Central Bank of Nigeria Entrepreneurship Development Centre
04.2013 - 06.2015
Bachelor of Arts - Agricultural Sciences
University of Calabar
10.2009 - 08.2014
Similar Profiles
Modupe Victoria AboluwarinModupe Victoria Aboluwarin
Data And Records Manager at Landwey Investment LimitedData And Records Manager at Landwey Investment Limited
Habibat Momoh-AwokolaHabibat Momoh-Awokola
Realtor at Landwey Investment LimitedRealtor at Landwey Investment Limited
CHUKWUDI ONYEWUENYICHUKWUDI ONYEWUENYI
Facility Maintenance Manager at Landwey Investment LimitedFacility Maintenance Manager at Landwey Investment Limited