Microsoft Office Suite
VICTORIA UBAK
Operations Specialist
Kitchener,ON
Summary
Versatile Operations Specialist with proven abilities across all levels of organizational management with history of meeting company goals utilizing consistent and organized practices. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in business development, operations and management.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
1
1
Language
Work History
Deputy Managing Director
LandWey
Lagos, Nigeria
2021.10 - 2022.05
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Streamlined operations and budgeted effectively to decrease expenditures by 9%.
- Managed 72 team members across 6 departments, resulting in approximate $14m increase in annual revenue.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Evaluated suppliers to maintain cost controls and improve operations.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Chief Operations Officer
LandWey
Lagos, Nigeria
2019.02 - 2020.11
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Raised profits by 25% within 12 months during covid-19 pandemic through strategic planning
- Leveraged experience through vital management positions guiding business to success.
- Increased residential projects from 11 projects to 16 projects within 12 months
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Provided transformational support to clients by planning and implementing customer satisfaction interventions.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Managed teams of 58 professionals focused on improving contemporary sustainable residential initiatives.
Head Internal Operations
LandWey
Lagos, Nigeria
2018.02 - 2019.01
- Helped management develop employee (35 employees) improvement plans and motivate team members to continually improve.
- Alleviated customer service needs with policy-appropriate solutions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Trained, mentored and developed new employees with positive and encouraging techniques to maximize performance and team contributions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Administrative Officer
LandWey
Lagos, Nigeria
2017.02 - 2018.01
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Standardized office structures and processes to promote collaboration and increased performance.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated reports, managed accounts and generated reports for company database.
Program Officer
North-West Central Bank of Nigeria Entrepreneurship Development Project
Kano, Nigeria
2015.07 - 2017.01
- Designed and assessed programs for eight (8) entrepreneurship training sessions while monitoring and evaluating the progress made by implemented training programs
- Identified training and development needs through appraisals and analysis of each session
- Collaborated with senior leadership team to implement special grassroots empowerment projects, increasing program and organizational capacities.
- Used Microsoft Office and CAD ERP to create and edit proposals and reports.
- Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Program Assistant
South-South Central Bank of Nigeria Entrepreneurship Development Centre
Calabar, Nigeria
2013.04 - 2015.06
- Data management which involved analysis to support managerial decisions
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Worked alongside learning and development team to secure useful coverage of program goals and daily operations.
- Supported planning and coordination of entrepreneurship program and associated activities.
Education
Bachelor of Arts - Agricultural Sciences
University of Calabar
Calabar 2009.10 - 2014.08
Skills
Operations management
Leading team operations
Complaint resolution
Report preparation
CRM
Administrative support
Strategic planning
Project Management
Department collaboration
Mentoring and training
Business Development
Crisis Management
Performance Optimization
Database administration
Problem solving skills
Business administration
Deliverables oversight
Additional Information
- Outstanding Long Service & Commitment, LandWey (CEO's Award: 2021)
- Staff of the Year, LandWey (2017)
- International Service Director, Rotary Club of University of Calabar (2013)
Software
Trello
Lucid Chart
Slack
Canva
Mailchimp
Mondaycom
Certification
Business Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Analysis
2022-02
Deputy Managing Director
LandWey
2021.10 - 2022.05
Innovation Management
2020-03
Product Management
2020-02
Developing Analytical Competencies for Managing Operations
2019-06
Chief Operations Officer
LandWey
2019.02 - 2020.11
Head Internal Operations
LandWey
2018.02 - 2019.01
Administrative Officer
LandWey
2017.02 - 2018.01
Program Officer
North-West Central Bank of Nigeria Entrepreneurship Development Project
2015.07 - 2017.01
Program Assistant
South-South Central Bank of Nigeria Entrepreneurship Development Centre
2013.04 - 2015.06
Bachelor of Arts - Agricultural Sciences
University of Calabar
2009.10 - 2014.08