Summary
Overview
Work History
Education
Skills
Additional Information - Program Experience
Certification
Timeline
Generic

Victoria Trask

Hamilton,Canada

Summary

Creative and adaptable professional with a proven track record in administration, customer service within fast-paced environments. Known for leveraging innovative solutions to drive engagement and improve processes, contributing to overall business success. Committed to delivering high-quality results while fostering positive relationships with clients and team members.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Automotive Service BDC Representative

Parkway Motors
Hamilton, Canada
12.2024 - Current
  • Serve as the first point of contact in a high-volume call center environment, managing at least 120 daily customer interactions (90+ calls and additional emails).
  • Navigate back-to-back inbound calls, actively listening to customer concerns and verifying vehicle and personal information to maintain accurate records.
  • Create and update customer profiles, including validating VINs, vehicle status, and personal data across multiple dealership databases.
  • Conduct basic warranty checks using VINs to determine eligibility for Extended Care Plan (ECP); document findings and flag for advisor follow-up.
  • Utilize industry software tools such as PBS, DealerFX, and DealerMine to streamline operations and deliver an efficient guest booking experience.

Automotive Service Coordinator (BDC)

Labrador Motors Limited
Labrador City, Canada
01.2023 - 10.2024
  • Served as one of the first points of contact for customers via phone, email, and in-person visits in a fast-paced GM dealership.
  • Managed over 350 monthly customer interactions, including cold calls to promote service and warranty opportunities.
  • Independently scheduled service and fleet appointments, ensuring timely communication and follow-up with clients.
  • Supported drive-through operations by checking in vehicles, recording mileage, collecting keys, and relocating vehicles for technician access.
  • Assisted service advisors by creating and assigning work orders, updating warranty documentation, and maintaining procedural compliance.
  • Acted as the sole French-speaking representative in the service department, providing bilingual support to ensure an inclusive customer experience.

Administrative & Marketing Coordinator

Miska Trailer Factory
Hamilton, Canada
03.2022 - 11.2022
  • Created part invoices, sales orders, and inventory tracking documents to support trailer sales and service operations.
  • Managed the documentation and tracking of sales inflow and outflow through organized spreadsheets and databases, ensuring accurate financial performance reporting.
  • Managed sensitive client communications and payment processing; ensured nightly reconciliation and accuracy of financial records.
  • Collaborated with the marketing team to develop and maintain website content, manage social media profiles, and execute email campaigns.
  • Operated a multi-line phone system, efficiently routing calls and delivering messages to appropriate departments, including sales, service, and management.

Spa Associate & Social Media Coordinator

Hand and Stone Massage and Facial Spa
Burlington, Canada
12.2020 - 03.2022
  • Managed front-desk operations including phone/email communication, appointment scheduling, and guest check-ins.
  • Upsold services and monthly memberships, consistently meeting sales goals of 10+ memberships per month.
  • Delegated tasks to staff, maintained cleanliness, restocked amenities, and enforced COVID-19 protocols.
  • Handled confidential client information with discretion and professionalism.
  • Created social media content and promotional materials to support marketing and brand engagement.

Key Holder

Conspiracy Comics
Greater Toronto Area, Canada
08.2020 - 12.2020
  • Served as Key Holder at multiple locations in the GTA; including Limeridge Mall, Eastgate Mall, and Burlington Centre.
  • Handled cash transactions, opened and closed the store alone, and managed inventory effectively.
  • Resolved customer complaints and issues in a timely and professional manner.
  • Collaborated with the store manager to implement strategies for enhancing sales performance and customer satisfaction.

Guest Services & Social Media Coordinator

Spa on 5 Laser & Beauty Salon
Waterdown, Canada
06.2016 - 03.2020
  • Utilized spa management software for inventory control, appointment scheduling, data entry, and resolving payroll discrepancies.
  • Maintained accurate payroll records and supported day-to-day administrative operations.
  • Created and managed engaging content for social media platforms; responded promptly to customer inquiries and comments.
  • Supported marketing efforts through content creation and client engagement strategies.
  • Ensured smooth front-desk operations while providing exceptional customer service.

Key Holder

Clair de Lune
Burlington, Canada
10.2019 - 02.2020
  • Processed cash and card transactions accurately and efficiently.
  • Oversaw inventory, including stock replenishment and organization.
  • Resolved customer complaints promptly, maintaining professionalism and ensuring satisfaction by partnering with the store manager to implement strategies that enhanced sales performance and customer experience.
  • Collaborated with the store manager to implement targeted sales strategies, including seasonal promotions and curated incentives tailored to the sales staff demographic.
  • Maintained store presentation and security protocols as part of opening and closing procedures.

Graphic Design & Office Admin Intern

Digital Canaries Film Studio
Hamilton, Canada
06.2015 - 01.2016
  • Managed social media platforms and designed marketing materials, including custom graphics, print assets, and presentations.
  • Assisted with website design and maintenance by updating content, images, and ensuring visual consistency.
  • Provided on-set production support, demonstrating strong communication and adaptability in fast-paced, high-pressure environments.
  • Delivered administrative support to senior staff, organizing and maintaining both physical and digital filing systems.

Education

Graphic Design (Advanced Diploma) -

Mohawk College of Applied Arts and Technology
Hamilton, ON
05.2015

French Immersion (High School Diploma) -

Menihek High School
Labrador City, NL
06.2012

Skills

  • Communication
  • Customer Service
  • Team Collaboration
  • Graphic Design
  • Project Management
  • Administration
  • CRM Softwares

Additional Information - Program Experience

  • Zenoti
  • Milano / SAM
  • Google Suite
  • Xtime
  • Quoum
  • DealerFX
  • DealerMine
  • Office 365
  • Teams

Certification

Driver's License

Timeline

Automotive Service BDC Representative

Parkway Motors
12.2024 - Current

Automotive Service Coordinator (BDC)

Labrador Motors Limited
01.2023 - 10.2024

Administrative & Marketing Coordinator

Miska Trailer Factory
03.2022 - 11.2022

Spa Associate & Social Media Coordinator

Hand and Stone Massage and Facial Spa
12.2020 - 03.2022

Key Holder

Conspiracy Comics
08.2020 - 12.2020

Key Holder

Clair de Lune
10.2019 - 02.2020

Guest Services & Social Media Coordinator

Spa on 5 Laser & Beauty Salon
06.2016 - 03.2020

Graphic Design & Office Admin Intern

Digital Canaries Film Studio
06.2015 - 01.2016

Graphic Design (Advanced Diploma) -

Mohawk College of Applied Arts and Technology

French Immersion (High School Diploma) -

Menihek High School

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Victoria Trask