Victoria Trask

• Acted as one of the first points of contact set appointments for prospective clients, and confirmed appointments as needed by phone and/or email. Upwards of 350+ calls and appointments logged monthly.
• Handled complaints and questions, and re-directed calls as needed to managerial team or service advisors. Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered through an internal marketing program (Dealer Direct).
• Handled outlined warranty and service procedures while maintaining compliance with all service, quality, and regulatory standards.
• Handled complaints and questions, and re-directed calls as needed to managerial team or service advisors.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns. Documented problems and corrective actions to maintain records.
• Collaborated with the parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Cross-trained and provided backup support for multiple roles in the dealership.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Handled sensitive client correspondence and payments; reported discrepancies and maintained precise financial records nightly.
• Developed and updated spreadsheets and databases to track, analyze and report on finance and sales data.
• Oversaw appointment scheduling and itinerary coordination for both clients and businesses picking up trailers and parts.
• Worked closely with (exterior) marketing team to create and maintain web content, social media profiles and email marketing.

• Managed front desk by answering phones, scheduling appointments and greeting guests.
• Carried out regular walk-throughs of theentire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens. Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Recommended and sold spa packages and memberships based on client's preferences and needs.
• Entrusted to handle confidential and sensitive situations in a professional matter.
• Key holder responsibilities, opening and closing the store. Adhered to the store opening and closing standards, cash handling, and deposits.
• Created social media content with consistent content and tone such as promotional materials and advertisements for social media. Utilized social media marketing tools such as Canva, Planoly, Adobe Creative Cloud.

(previously named About Face Waterdown's Salon and Laser's Spa)

(Student Employment, Summer Term)

(Student Employment, Summer Term)