Victoria Tori Monson
London
Summary
Exceptional people-person with extensive knowledge of computers, software, and consumer electronics excelling in high-stress situations. Thrives on embracing new challenges and acquiring new skills. Creative leadership style with a proactive approach. Meticulously analyzes opportunities to exceed expectations in providing quality care.
Overview
4
4
years of professional experience
Work History
Lead Cleaner
Mavis Cleaning Company
10.2024 - Current
- Identified even the smallest imperfections.
- Assuring customer service is top priority
- Time management, making sure each job gets done efficiently without compromising quality
- Performed manual work duties adhering to safety protocols and project timelines.
Retail Member
Rocky’s Harley Davidson
08.2024 - Current
- Organizing product relocation to suit company demands
- Training towards cast on Guest Service and ACT standards
- Maintained and exceeded district target goals
Assistant Manager
Halloween Alley
09.2021 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
Spencer’s
10.2021 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Faculty Manager
Reptilia
07.2021 - 08.2022
- Hiring, scheduling retail staff
- Organized exhibit routines and ensured proper care of reptiles.
- Processing high quantity orders
- Managing inventory for all different reptiles and retail inventory
- Design retail floor plans to suit product/ seasonal demands
- Ensuring guest and staff safety, management of training and educational programs for staff and animal handlers
Education
Early Childhood Education -
Fanshawe College
06.2011
Skills
- Customer Service
- Leadership
- Communication
- Hiring
- Staff Management
- Self-Starter
- Independent
- Strong work ethic
Timeline
Lead Cleaner
Mavis Cleaning Company
10.2024 - Current
Retail Member
Rocky’s Harley Davidson
08.2024 - Current
Assistant Manager
Spencer’s
10.2021 - 03.2024
Assistant Manager
Halloween Alley
09.2021 - Current
Faculty Manager
Reptilia
07.2021 - 08.2022
Early Childhood Education -
Fanshawe College
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