Victoria Thomas
Calgary,AB
Summary
I am a professional with experience in logistics and airport operations, prepared for this role. Strong background in handling and transporting baggage efficiently, ensuring safety and accuracy. Known for reliable teamwork, adaptability to changing needs, and achieving operational goals. Skilled in heavy lifting, equipment operation, and maintaining high level of organization.
Overview
9
9
years of professional experience
Work History
Baggage Handler
Unifi
09.2023 - 01.2025
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
Security Officer
Calgary Stampede
07.2024 - 07.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Ramp Agent
Strategic Aviation
01.2021 - 09.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
Bar Server
Fire And Ice
09.2019 - 12.2022
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
Customer Service Representative
Canadian Tire
03.2016 - 04.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
St Francis
Calgary, AB06-2018
Skills
- Time management
- Client service
- Safety protocol
- Safety awareness
- Heavy lifting proficiency
- Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
Interests
- Enjoy going to the Gym and playing Soccer for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- Cooking
Timeline
Security Officer
Calgary Stampede
07.2024 - 07.2024
Baggage Handler
Unifi
09.2023 - 01.2025
Ramp Agent
Strategic Aviation
01.2021 - 09.2023
Bar Server
Fire And Ice
09.2019 - 12.2022
Customer Service Representative
Canadian Tire
03.2016 - 04.2017
High School Diploma -
St Francis
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