Victoria Swensen
San Jose
Summary
Client Facing Professional with 6+ years of experience in fast paced roles helping coordinate events, optimizing office productivity and providing excellent customer service experiences with a proven track record of bringing a friendly, hardworking and teachable attitude to the workplace.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/ Veterinary Assistant
Los Gatos Dog & Cat Hospital
01.2022 - Current
- Answers an average of 50 phone calls & emails a day, addressing customer inquiries, solving problems and answering hospital questions
- Schedules and coordinates all appointments, surgeries and procedures for a busy 8 doctor practice
- Skills in utilizing multi-line phone system and various softwares (email, Excel, Hospital Management Systems, etc.) to accommodate client inquiries and increase clinic productivity
- Handles and balances daily finances for hospital
- Assists with patient treatments and procedures
Home & Animal Care Manager
Self Employed
01.2017 - Current
- Manages a 25+ personal client roster to schedule and perform drop-in visits, walks and housesitting services to clients
- Schedules and conducts interviews and meetings with clients
- Manages multiple client contracts simultaneously to maximize booking efficiency
- Accommodates specific and ever changing needs of clients
Customer Service Representative/ Veterinary Assistant
Serra Veterinary Hospital
07.2021 - 09.2022
- Acted as the first line of communication for the clinic and accommodated client inquiries and concerns
- Oversaw and assisted with 20+ appointments per day from check in to check out
- Managed inventory through organizing, ordering and restocking
- Answered phones and coordinated with doctors to increase daily patient appointments
- Assisted with patient treatments and procedures
Event Coordinator/ Events Assistant
Blue Daphne Events & Floral Design
01.2019 - 01.2020
- Coordinated with vendors and clients to make sure goals were met and to ensure proper execution of event aspects
- Communicated with clients regarding event details and created detailed timelines to ensure accurate time management of events
- Assisted with event design, set up and clean up
Executive Assistant/ Department Head- Crave Coffee
Family Community Church
01.2017 - 01.2019
- Led a volunteer team of 15 people to execute a community over coffee mission
- Managed inventory and ordered supplies to ensure profitability
- Led monthly team meetings and trainings focusing on team building and increasing operational accuracy and efficiency
- Coordinated and implemented various seasonal drink launches
- Oversaw social media presence to market products and services
- Assisted with the coordination of internal events and collaborated with team members to support the Outreach Pastor with various events and services
- Coordinated and designed lobby decor for various church wide events
Education
BACHELOR OF SCIENCE - HOSPITALITY, TOURISM & EVENT MANAGEMENT
San Jose State University
San Jose, CA01.2019
Skills
- Customer Service Skills
- Event Coordination
- Proficient with multiline phone systems
- Client Management
- Conflict resolution
- Time management skills
- Detail Oriented
- Goal Oriented
Timeline
Customer Service Representative/ Veterinary Assistant
Los Gatos Dog & Cat Hospital
01.2022 - Current
Customer Service Representative/ Veterinary Assistant
Serra Veterinary Hospital
07.2021 - 09.2022
Event Coordinator/ Events Assistant
Blue Daphne Events & Floral Design
01.2019 - 01.2020
Home & Animal Care Manager
Self Employed
01.2017 - Current
Executive Assistant/ Department Head- Crave Coffee
Family Community Church
01.2017 - 01.2019
BACHELOR OF SCIENCE - HOSPITALITY, TOURISM & EVENT MANAGEMENT
San Jose State University
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