Victoria Spidel
Hamilton,ON
Summary
Proven leader with extensive experience at Dollarama, adept in enhancing store operations and customer satisfaction. Skilled in staff training and development, alongside critical thinking, I've effectively supervised teams to exceed performance goals. My approach has consistently resulted in improved service quality and operational efficiency, showcasing a commitment to excellence and a results-driven mindset.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Dollarama
09.2022 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Assistant Manager
Dollarama
04.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Team Leader
Dollarama
09.2020 - 04.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Key Holder
Dollar Tree
09.2017 - 08.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Diploma - General Business Studies
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2024
Skills
- Promotional strategies
- Store operations
- Employee Scheduling
- Training and mentoring
- Staff Oversight
- Staff Training and Development
- Customer Service
- Cash Handling Accuracy
Languages
English
Native or Bilingual
French
Elementary
Timeline
Key Holder Supervisor
Dollarama
09.2022 - Current
Assistant Manager
Dollarama
04.2021 - 09.2022
Team Leader
Dollarama
09.2020 - 04.2021
Key Holder
Dollar Tree
09.2017 - 08.2019
Diploma - General Business Studies
Mohawk College of Applied Arts And Technology
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