Victoria Solis-Utreras
Toronto,Canada
Summary
Resourceful professional with a multifaceted background in retail, and a foundation in psychology and child care. Demonstrated expertise in delivering exceptional customer service, optimizing operational efficiency, and fostering positive team dynamics. Seamlessly blending practical expertise with academic insights, I offer a distinctive approach to diverse industries.
Overview
6
6
years of professional experience
Work History
Educator
Lululemon
ON
10.2024 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Sales Associate
Footlocker
Toronto
01.2024 - 06.2025
- Enhanced customer experience by providing tailored product recommendations and engaging service.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Nike
Toronto
09.2021 - 06.2024
- Demonstrated strong communication skills and ability to build relationships with customers to drive sales.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
- Achieved and exceeded sales targets consistently by leveraging product knowledge and upselling techniques.
Restaurant Hostess
The Rosedale Diner
Toronto
10.2019 - 02.2021
- Maintained warm and professional manner while interacting with guests by phone and in person.
- Answered customer questions about hours, seating, and menu information.
- Maintained excellent customer service in a dynamic and fast-paced environment.
- Answered phone calls to take reservations and address guest questions and concerns.
Education
Bachelor Of Health Science - Psychology
York University
04.2025
Skills
- Organization
- Multitasking
- Cash handling
- Customer Engagement
- Time Management
Timeline
Educator
Lululemon
10.2024 - Current
Sales Associate
Footlocker
01.2024 - 06.2025
Sales Associate
Nike
09.2021 - 06.2024
Restaurant Hostess
The Rosedale Diner
10.2019 - 02.2021
Bachelor Of Health Science - Psychology
York University