Victoria Smith
The Greenhouse Cannabis
Hamilton,ON
1
Certification
Dedicated retail leader with a strong track record of optimizing store operations, driving sales, and nurturing high-performing teams. Known for exceptional customer service and adaptability, I foster collaboration and ensure business goals are consistently achieved.
Work History
Assistance Store Manager
- Led daily operations, ensuring compliance with state regulations and company policies.
- Trained and developed team members to enhance product knowledge and customer service skills.
- Managed scheduling and payroll processes, ensuring efficient workforce allocation and labor cost control.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Supervisor
- Assisted in developing training materials for new staff on cannabis product knowledge and compliance regulations.
- Coordinated daily operational tasks to ensure efficient workflow and adherence to safety standards.
- Supported inventory management by tracking stock levels and conducting regular audits of cannabis products.
- Monitored quality control measures to maintain product standards and compliance with industry regulations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
Nightly Dispatcher
- Coordinated emergency response efforts to ensure timely assistance and support for community safety initiatives.
- Managed incoming calls and routed information to appropriate personnel, enhancing communication efficiency.
- Trained new team members on operational procedures and best practices for effective dispatching.
- Led initiatives to enhance dispatcher training programs, increasing overall team competency and performance reliability.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Enhanced team morale by fostering supportive and collaborative work environment.
Education
Degree in Business Administration And Management
High School Diploma
Skills
Customer service/Customer relations
Time management
Team building and leadership
Store organization
Attention to detail
Store opening and closing
POS systems/technology
Employee scheduling
Hiring and training
Upselling and cross selling
Problem-solving
Customer experience
Money handling
Certification
- Licensed Cannasell Cannabis)
- First Aide/ AED certification
- Going over and beyond certification
- Retail customer service certification
- Small businesses certification
Timeline
Assistance Store Manager
The Greenhouse Cannabis
2024 - 2026Read More
Assistant Supervisor
True North Cannabis
2020 - 2023Read More
Nightly Dispatcher
Crimestoppers Globally
2017 - 2021Read More
Georgian College
Degree in Business Administration And Management
Read More
St.Dominic
High School Diploma
Read More