Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Victoria Smith

The Greenhouse Cannabis
Hamilton,ON
Victoria Smith
1
Certification

Dedicated retail leader with a strong track record of optimizing store operations, driving sales, and nurturing high-performing teams. Known for exceptional customer service and adaptability, I foster collaboration and ensure business goals are consistently achieved.

Work History

Assistance Store Manager

The Greenhouse Cannabis | 2024 - 2026
  • Led daily operations, ensuring compliance with state regulations and company policies.
  • Trained and developed team members to enhance product knowledge and customer service skills.
  • Managed scheduling and payroll processes, ensuring efficient workforce allocation and labor cost control.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Assistant Supervisor

True North Cannabis | 2020 - 2023
  • Assisted in developing training materials for new staff on cannabis product knowledge and compliance regulations.
  • Coordinated daily operational tasks to ensure efficient workflow and adherence to safety standards.
  • Supported inventory management by tracking stock levels and conducting regular audits of cannabis products.
  • Monitored quality control measures to maintain product standards and compliance with industry regulations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.

Nightly Dispatcher

Crimestoppers Globally | 2017 - 2021
  • Coordinated emergency response efforts to ensure timely assistance and support for community safety initiatives.
  • Managed incoming calls and routed information to appropriate personnel, enhancing communication efficiency.
  • Trained new team members on operational procedures and best practices for effective dispatching.
  • Led initiatives to enhance dispatcher training programs, increasing overall team competency and performance reliability.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Enhanced team morale by fostering supportive and collaborative work environment.

Education

Degree in Business Administration And Management

Georgian College | Barrie | 2019

High School Diploma

St.Dominic | Hamilton, ON | 2017

Skills

Customer service/Customer relations
Time management
Team building and leadership
Store organization
Attention to detail
Store opening and closing
POS systems/technology
Employee scheduling
Hiring and training
Upselling and cross selling
Problem-solving
Customer experience
Money handling

Certification

  • Licensed Cannasell Cannabis)
  • First Aide/ AED certification
  • Going over and beyond certification
  • Retail customer service certification
  • Small businesses certification

Timeline

Assistance Store Manager

The Greenhouse Cannabis
2024 - 2026Read More

Assistant Supervisor

True North Cannabis
2020 - 2023Read More

Nightly Dispatcher

Crimestoppers Globally
2017 - 2021Read More

Georgian College

Degree in Business Administration And Management
Read More

St.Dominic

High School Diploma
Read More
Victoria Smith